• Listened and paid attention to customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy.• Receive high volume in-bound calls from customers and provide superiorservice.• Multitasked through various Microsoft programs (Word,Excel,Teams)tosuccessfully send written communications to take care of customers needs. • Provided troubleshooting assistance when customer’s needed help loggingin/out and navigating their online accounts.Provided assistance with cardmembers signing up for additional protection services including Identity Theft Protection/Wallet Protection.

• Operated register, handled cash and processed credit card transactions.• Maintained well-stocked and organized sales floor with latest merchandiseto drive sustained sales revenue.• Replenished and arranged items to maintain appearance.• Greeted and assisted customers to foster positive experiences.

• Processed returns and exchanges of merchandise in accordance with store policies.• Greeted customers and answered any questions they had about the store's products and services.• Processed Money Orders and Western Union 3rd party payment transactions.

• Greeted customers and answered questions about menu items.• Expedited high volume orders to the customer’s satisfaction at all times.• Brewed and served coffee, tea, and specialty drinks with preferred add-ins. • Maintained safe food handling practices to prevent germ spread.