Alexia Washington Email & Phone Number

• Gathered, cleaned, and maintained datasets from various sources, ensuring data integrity and accuracy.• Utilized statistical methods and analytical tools to interpret data, identify trends, and provide actionable insights.• Developed comprehensive reports and visualizations to communicate findings to stakeholders, aiding in strategicplanning and program development.• Worked closely with program managers, educators, and other team members to understand data needs and support organizational goals.• Identified opportunities to streamline data collection and analysis processes, implementing best practices to enhance efficiency.

Remote

• Managed grant/contract applications for quality control and assurance within federal requirements,program policies, and procedures.• Provided technical assistance to grant applicants and onboarding to ensure the success of implementation.• Leveraged complex databases to engage with internal and external stakeholders securing confidential information.• Used applicant tracking and case management tools.• Participated in ERAP allocation of funding from the U.S. Treasury. • Worked closely with the project manager fulfilling administrative duties and providing procedurerecommendations.

Memphis, Tennessee, United States

• Facilitated technical assistance and training to the local workforce board as acting liaison. • Identified inconsistencies in policies or Memorandums of • Understanding (MOU/IFA) and made recommended amendments. • Utilized research methodology to strategize the development of Workforce Midsouth (WMS) policies and procedures. • Skilled knowledge of various platforms used to create data visualizations, reports ,and data analysis. • Monitored contracts and grant data collection from partners for evaluation. • Analyzed documents from different contracts and grants to understand the types of reporting expectations including data collection for specific populations requirements (Reentry, ISY, OSY and Adult). • Prepared, edited, and executed contracts and contract summaries to ensure parameters were in accordance with State and Local policies. • Consulted with internal and external subject matter experts over varying topics. • Assisted WIOA Director in coordinating corrective action plans, strategic policy planning, monitoring, and grant management.

Remote

• Assisted with monthly reconciliation and financial reporting for grant requirements.• Saved the company approximately $75,000 by capturing fraudulent activity through internal auditing utilizing Neighborly and Power BI software. • Developed and authored the standard operating procedure (SOP) to optimize operational efficiency and strengthen the organizational structure. • Lead continuous training for a team of professionals to ensure Key Performance Indicators (KPIs) were met. • Collaborated with the project manager to ensure budgets and timelines were met.

Abilene, Texas, United States

• Assessed workers’ compensation, VA, and medical claims to determine the first, secondary, ortertiary insurer.• Exceeded company productivity requirements by processing over 50 claims weekly and maintaining a 99% accuracy rating.• Remained abreast of compliance timeline policies, HIPAA, PPI, and PHI regulations to handle claimsappropriately from formation to closing.• Leveraged complex databases and claims systems to engage with internal stakeholders and customers,securing confidential information.• Directed communication with clients and third-party insurers to determine eligibility for services.

Oxford,Ms

• Provided training working across different teams to respond to technical assistance.• Collaborated with Quality Control Specialists to incentivize high-quality employee performance, skyrocketing employee morale and work productivity by more than 45%.• Enhanced standard operating procedures and employee training processes to decreaseerror occurrences during loan processing and data extraction.• Assessed, identified, and resolved operational inefficiencies by surveying clients and workingwith executive leadership to reduce processing time.• Trained, mentored, and coached new and current employees on standard operating procedures, company policies, and data processing requirements.

• Assisted all legal associates and attorneys in clerical and administrative duties.• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.• Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.

• Interacted with students and parents professionally by phone, email or in-person to provide information and direct to desired staff members.• Worked with current and prospective students to understand requirements and provide exceptional service.

Oxford, Ms

• Opened new accounts and documented personal, demographic, and payment information in system.• Provided information about available products and services including membership details and purchase advantages.• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Bachelor Of Business Administration - Bba, Managerial Finance

Activities and Societies: National Honor Society for Collegiate Scholars

Master Of Business Administration - Mba, Project Management