Alexia Caesar Email & Phone Number

Seattle, Washington, United States

United States

As a Health Coach, I partner with families on achieving their health and wellness goals by providing science-based, trusted information, positive encouragement, and continued motivation!

Santa Clara, California

• Manage Tech Touch initiative focused on re-engaging with lower tier customers through adoption material that promoted Syncplicity’s file sharing solutions
• Developed training videos and offered additional product education opportunities through email automation, outbound calls, and live webinars
• Involved in administering of Net Promoter Scores (NPS), Customer Experience (CX), and Customer Satisfaction Surveys (CSAT) for the lower tier segment
• Established Tier 3 account development and tracking from infancy stage as lead point of contact responsible for overseeing companies that bring in an Annual Contract Value (ACV) of less than $15k or Total Contract.
• Effectively decreased churn rate by 50% among Tier 3 accounts in the past 2 quarters
• Present monthly PowerPoint presentations to high-level executives within Sales, Customer Success, and Renewal teams

San Jose

• Subject matter expert for 8x8's ContactNow call center, educating team members on the system and its functionality
• Intermediary between customer support and engineers to expedite IT requests
• Initiate on-boarding meetings with SMB and larger assisted deployment cases to review process, structure business call flow and discuss critical deployment procedures
• Execute customer trainings on 8x8’s cloud communication services and API integrations
• Integrate smaller existing accounts into larger business platforms through value added features within Virtual Office and ContactNow
• Liaison between customer and Sales Representative to enhance user experience and maintain service level agreements

Pleasanton

SmartZip provides a real estate predictive marketing platform that provides seller targeted solution, such as customizing a high-commission territory, helping agents build relationships to convert prospects into customers, and providing regular mailings.Leadership and Expertise: Responsible for managing over 150 regional accounts, which includes directly.

Sales representative responsible for cold calling small businesses in a given territory by pitching CBEYOND’s product and services to owners desiring to improve theircommunication to its customers through phone and internet.

Bachelors Of Arts Degree, Mass Communication Journalism Advertising

Certified Health Coach