• Identify and address customer needs by offering personalized solutions, guiding them through product selection, and facilitating setup• Conduct Vision Pro demonstrations, effectively showcasing advanced product features and capabilities to enhance their understanding and experience• Manage various responsibilities such as visual merchandising and team support, while staying informed about new products and initiatives.

• Facilitated a high volume of tasks simultaneously, including managing reservation system, ensuring efficient table turnover and guest satisfaction, attending to guest needs, directing online and dine-in orders, and answering incoming phone calls.• Addressed guest concerns and complaints promptly and effectively, turning potentially negative experiences into positive ones.

• Accurately entered Post-Liver Transplant lab data into Epic for physician review and coordinated with external laboratories to locate and input pending results in a timely manner.• Managed immunosuppression review reports, and followed up with patients regarding overdue labs, ensuring adherence to UW care standards.• Educated patients on lab protocols and dose change procedures, conveyed physician’s results notes, provided guidance on scheduling future bloodwork, and supported transplant nurses as needed.

• Operated as the main cashier, efficiently handling customer transactions, online orders, and returns.• Contributed to an average of 40% of the daily credit card applications.• Ensured store cleanliness, organized and folded clothes, managed fitting rooms, and implemented thorough COVID safety measures, while assisting customers with product information and inquiries.