• Developing successful relationships with clientele on a local and international level.• In charge of all employees CRM outreach and that the store meets the CRM standards.• Providing my expertise, guidance and honest feedback to customers on style and fit of merchandise.• Building the clients desired overall look for events or daily wear; in addition to advising clients on how to combine SW shoe wear with multiple clothing styles.• Maintaining sales goals for the week and end of month goals.• Outreaching to clients via SMS, calls, or emails regarding thank you notices, follow-ups, new merchandise notifications, setting private fit sessions/appointments, etc. • Maximizing sales transactions by identifying the customer’s wants and needs.• Creating visual merchandising styles for window displays and floor set changes.• Being knowledgeable of all store merchandise/products.

• Ran daily dispute reports to provide to the Compliance Manager.• Assisted the Compliance Manager with any tasks appointed to.• Delivered the morning after hour complaints before the 10:00 AM deadline.• Provided attorneys with follow up emails from clients.• Logged and reported complaints to clients from Bank of America, Barclays, and Cavalry.• Made sure all employees are in proper dress code attire.• Monitored and scored collectors calls.• Provided clients with Call recordings, Call logs, and Dispute logs.• Completed end of month deliverables and ensured that all given deadlines were met.• Accomplished all daily duties such as reporting to clients with any account issues, followed up with previous and/or pending account issues, delivered updates from the client to the attorney,and vice versa.

• Organizing social events.• Assisted Danny Jelaca’s Public Relations and Social Media team.• Connecting and maintaining successful relationships with salon clients.• Setting event dates into iCalender such as award ceremonies, fashion shows, celebrity stylings, meetings, etc.• Maintained sales goals, sold 20% - 30% biweekly Leonor Greyl, Balmain beauty, and other salon products.• Responsible for preparing and shipping online/tracking orders.• Responsible for reconciling accounts receivable and preparing company deposits.

• Store up keep/maintenance.• Developing and keeping track of local and tourist relationships via email/phone.• Assisting customers in their purchasing needs.• Providing product knowledge to customers about current collection and Stuart Weitzman brand.• Participating in all store sales and events.• Processing the shipment and management of mailed products. (International, regional, and for customer orders).• Creating Visual Merchandising styles for the store, managing window displays and floor set changes.• Processing customer transactions, attaining knowledge of register work, and making bank deposits for store.• Responsible for opening and closing the store.