Carleta Alexiana Sîrbu Email & Phone Number

Bucharest, Romania

România

Bucureşti, România

Bucharest, Romania

*maintaining a good colaboration with all business partners *up-to date contact and address information in ERP for all clients. *customer service (only B2B) negotiation and sending special price offers to all clients according to their monthly material consumption. *update database with materials specification, quantities, dimensions etc. *sales performance reports;*Goods reception and stock management/inventory; *maintaining an up-to-date electronic archive (orders, complaints, contracts, invoices, acquisitions) ;*elaboration of statistics for sales, acquistions, claims, returns. *coordination of the material manufacturing process (eg: steel coils to sheets or slitting) according to the client’s specifications and making sure it will be delivered on time;*researching and analysing financial status of potential clients(enterprises)*generating and sending to clients proforma invoices, invoices, conformity certifications, credit notes, delivery notes,etc. *coordinating the process of delivering the merchandise (steel products) through carriers to customers or processing factories;*Elaboration of paperwork for client’s product complaints and sending the final documentation.*request commercial insurance according to their business numbers via Atradius for new clients (with the director’s approval).*elaboration of the document including the new products from the acquisitions to be imported in the ERP

Bucureşti, România

Bucureşti, România

*customer service *Visual merchandising according to Humanic standards*Cashier activities( cashing, invoices, complaints, return/exchange of products,issue reports and store stocks)*Creating the monthly work schedule for 11 employees, keeping records of the holidays, salary approval in Kronet; *Solving customer complaints regarding the noncompliances of the goods according to the consumer rights;*Inventory procedures (with the manager)*shipping packages, securing merchandise, storage management*Preparing store for merchandise receipt*Delivery tasks of freight processing *closing store procedures* managing daily objectives* stock management* establishing daily tasks for employees in maintaining the store at high standards*ordering store supplies and schedule mentenance of the store and devices*ensuring a good colaboration with extern partners*Practical and theoretical training of new employees in accordance with Humanic standards (including store managers)

Bucuresti

*Customer service;*Coordination of personnel and work tasks during the shift;*Closing store procedures;*Register customer complaints regarding the noncompliances of the goods according to the consumer right and inform the manager about the situation;*verifying and archiving store documents.*issue specific reports for the manager

Bucuresti

Bucharest, Romania

Licenta, Health/Health Care Administration/Management

High School, Filologie Bilingv