As the President, I am responsible for working with our volunteers and business partners to establish a positive and strong brand presence while amplifying the work we do around advocacy to reduce the race-related disparities in the space of Black Maternal Health. Being a Doula allows me to see and support moms in need and bring that education and awareness back to our project team to discuss programming needs and key relationships to pursue. We strive to simplify access to resources and celebrate moms as they navigate this motherhood journey.

Independent contractor, partnering with multiple global organizations to offer digital strategies for PR & Marketing, while developing award winning teams through programs centered around Leading Teams, Emotional Intelligence (EI), Cultural Intelligence (CQ), & DEI. Here are a few key successes:>Developed International Award winning leadership & front line teams.>Highly engaging PR & Digital Marketing Liaison. Content Developer & Platform Manager for accounts with followings grown to 100k+, 17k+ & 4k+. Press Releases written & distributed amongst national & international markets.>Highly sought after grade school, collegiate & corporate trainer. Grant recipient, for collaborative partnership with our new proprietary program for Youth Professional Development Workshop (C.H.A.M.P). >Partnered with non-profit organizations & University of Pennsylvania to offer STEM program workshops to young scholars of lower socioeconomic communities. >Member of the Whitehouse Faith-based Community Initiative. Along with local involvement as a Public Community Advocate.>Successfully managed multiple self-funded and fully-funded private sector Business Process Outsourced (BPO) clients, $4M+ per account.>Reduced operating expenses by 20% in under a year, through associate training, 360 reviews for front line leadership, improving employee engagement and increasing automated claims adjudication rate by 5%>Launched and cultivated an Internationally Recognized Brand designed to support minority moms, Cocolife.black. Which also now has an globally recognized occasion, International Coco Mom Day (view on Google.com)>Project Lead implemented Operations Hub to centralize customer facing touch points, leading to increased new business membership of 15,000. >Philly iHub business development program graduate, in partnership with the Community College of Philadelphia (CCP).

Oversees the work done by all ofthe departments within the nonprofit. This role requires working closely with the board, the nonprofit Director, and the departmentalheads to make sure the nonprofit is running correctly and making the right decisions. Someone who is involved closely with decisions being made on a daily basis. The Executive Director is responsible for making sure teams are managed properly and that the organization is running efficiently, also helping to plan & execute events.

I partner with a team of 6 supervisors, each with about 10-15 Customer Experience Advocates, 4 Customer Experience Coaches, Manager of Training and Development, Manager of Provider/Network Services, a Senior Business Analyst, a Senior Telecom Engineer, enrollment, claims, and marketing in order to ensure our callers have an exceptional experience, from the inception of the relationship and beyond.We also work diligently to develop staff, solicit and implement associate suggestions, ensure accountability for morale and enterprise results is shared, and utilize activities, rewards/recognition, and education to motivate.

• Program Implementation (medical insurance and pharmaceutical):o Successfully launched and maintained three pilot programs: Indegene, HTH Worldwide, and Highmarko Utilized multiple staffing providers, including PSP, to secure talent for programso Partnered with IT and telephony teams to ensure technology setup and fully functioning, also coordinated enhancements as needed to support client operations.o Worked with internal business partners and client to review contractual obligations, set performance standards, discuss the on boarding process, and generate confidence in our abilities; leading to a signed Statement of Work (SOW).o Presented progress reports and status updates to internal and external partners: COO, Sales VP, President/CEO, & Client Partners.• Train, coach, & develop:o Supervisors, trainers, quality analysts responsible for supporting daily functions for over 80 sales and service agents (licensed & non-licensed).o Conduct periodic supervisory evaluations and provide development planso Established the Culture Club which encouraged associates to act as ambassadors for the company; facilitating team building activities and promoting employee morale o Created the Emerging Leaders program: offered skill building, with focus on business operation efficiency, and strategizing on best practices for process improvement.o Ensured operational compliance with Federal regulations i.e. Center for Medicare and Medicaid Services (CMS) , HIPPA, HITECH, and knowledgeable about HCR and The Affordable Care Act.o Motivate staff to achieve best in class results in: customer/client satisfaction, sales, and operating efficiency, while pursuing new business opportunities.• Finance and Reporting;o Track and submit payroll hours for staff, ensure reconciled with PSP and other staffing agencies.o Prepare and approve invoices for distribution to clients; for payment of contractually agreed upon items e.g.: staffing hours, software, hardware, ac

• Drive & Develop Results: o Held associates accountable for sales and operational metrics: coached to meet, and within a 6month period exceed sales results on inbound/outbound phone campaigns.o Reviewed quality scores regularly to ensure compliant with government healthcare regulations. • Employee relations:o Human resource and senior management liaison: educate and ensure compliance of corporate and Centers for Medicare/Medicaid Services (CMS) regulations.o Talent recruitment: participate in job fairs, partner with employment agencies, and research internal referrals.o Interview and make employment recommendations for potential candidates.• Engage staff through:o Regular performance assessments to discuss: goals, strengths, and improvement opportunitieso Recognition and sharing of personal experience to build rapport and establish trusto Promoted agents within team and coached to assume new roles because of positive performance.o Facilitate onsite and virtual training: sales/service techniques, diversity/inclusiono Ensure self directed and instructor lead training completed for: Healthcare Reform, Fraud/Waste/Abuse, Ethics & Compliance, new product, and DOI Continuing Education (CE).o Remain current on information from the Centers of Medicare/Medicaid Services (CMS); apply working knowledge related products: Medicare Supplement, Medicare Advantage, and Prescription Drug.