Inbound phone support for SPG group

Fill in for teachers in the district on an as-needed basis. Follow detailed instructions left by the regular teacher. Maintain classroom standards and policies. Ensure the health and safety of students in my care. Assist with special needs students as requested/needed. Adapt to a constantly changing environment. Provide supplemental tools and materials to complete the job as needed.

Managed and staffed remote Hondo branch

Answer inbound phone calls in an efficient and professional manner within a 90 second talk time allowance. Maintain excellent customer service regardless of the personalities or challenges presented in the call. Work with a multi-layered proprietary Windows-based computer system. Work with both a hard and soft multi-line phone system. Troubleshoot phone and computer system as needed to maintain access. Create reports of any issues and follow up with tech support for corrections. Extensive 10 key and touch-typing experience. Consistantly met or exceeded the required metrics

Greeting customers as they entered and exited the store. Cash handling, customer service, stocking, cleaning, maintenance. I was proficient at using a proprietary cash register system utilizing debit, credit, cash, and check transactions. Assisted with incoming truck deliveries.

Contacting underproducing Avon representative to determine sales challenges that could be handled. Produce reports on representatives assisted and their needs. Outbound calling to Avon representatives in the district for pre-order of promotional materials. Organize and transport catalogs to representatives. Maintain personal sales numbers. Organize, set up, and close down sales meetings. Accompany district manager to staff development conferences. Organize reward banquets for high performing representatives.