• Resolved claims files and attended mediations, depositions, or trials as necessary• Conveyed complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations• Ensured that claims handling were conducted in compliance with applicable statutes, regulations, and other legal requirements and that all applicable company procedures and policies were followed• Provided technical advice to lower-level positions and other functional areas• Trained and coached staff; Made decisions regarding talent selection, development, and performance management for direct reports

• Implemented best practice/work procedures to achieve a high level of quality, productivity, or service in a fast-paced environment• Collaborated daily with the claims processing team by providing instructions and guidance in managing claim files efficiently• Archived all documents into the database timely, and ensured that documents and email communications were properly encrypted

• Provided quick and efficient solutions and answers to our external customer’s questions and inquiries via phone and/or email• Prepared and processed various packets that included extensive medical reports and legal documents to send to external customers and affiliates• Scheduled new and recurring benefit checks to injured workers and external customers through the Guidewire Claims Center system

• Processed all gifts and pledges; Provided updated information with relationship managers about donors in their portfolios and resolved all questions and issues• Created biographic records for constituents, both individuals and organizations, on a daily and seasonal basis and in coordination with prospective researchers• Communicated proficiently and cross-trained with members of the Constituent and Gift Records Management Team for coverage as needed