Led project coordination for high-impact events, including Giving Week and Emory Day of Giving, managing end-to-end project tasks through Wrike to ensure seamless execution.Acted as the primary liaison for AAE University Marketing and Donor Participation (UMDP), managing communications across phone, email, and direct lines to drive project alignment.Supported cross-functional teams in operations, donor appeals, and giving campaign logistics, ensuring that all project milestones and deliverables were met.Managed multi-channel campaign budgets by overseeing purchase orders, expense reports, and invoice reconciliation, working closely with finance on budget alignment.Enhanced project workflows by implementing clear communication protocols and actively participating in team-wide initiatives to boost operational efficiency.Facilitated workshops and demonstrated agile problem-solving skills during campus events, showcasing adaptability and resourcefulness in dynamic environments.

Assisted the Network Operations Manager with comprehensive administrative task (license & permit submittals, purchase orders request, scheduling construction activities, etc.). Track and drive network site development task required to build out 4G and 5G networks from the bid initiation to closeout using the Waterfall Model. Prepare weekly report to communicate project status, budget and critical issues that impact/delay overall project timeline. Interpret various documents (e.g. blueprint, diagrams, manufacture specifications, etc.) to create site folders, compile DFR’s, closeout documentation, and update/ maintain project site tracker for various stages of completion. Promptly responded to emails, phone calls all while working largely unsupervised to effectively prioritize multiple competing activities.Achievements: Adapted to a new industry (Telecommunications) and admirably exceeded management’s expectations with my ability to learn quick, juggle multiple task and manage many projects while prioritizing daily work. Analyzed existing work-flow of systems to identify and implement operational improvements using SmartSheet.

Trusted advisor for the development and continuous improvements of the Americas onboarding program, toolkit and processes. Coordinated with hiring managers, readiness leads, and stakeholders across the sales organization to ensure field new hires emerge from the onboarding program (START) with an understanding of VMware’s culture, business, products and solutions. Define, rebuild, and scale an incredible onboarding experience in the Americas. Achievements: Spearheaded the implementation of VMware’s Virtual Onboarding platform (START Online) helping new hires hit the ground running with a sustainable enablement plan and managed all software integration initiatives using the Agile Method for what was a successful launch globally.  Traveled to Austin, TX and Palo Alto, CA to led an asynchronous 4 part, 10 day onboarding and development program twice a quarter for 300 new hires. Maintained a 100% participation rate which increased on the job productivity by nearly 25%.  Managed a $150k program budget and negotiated with 3rd party vendors to build synchronous onboarding program. Received VMware’s EPIC2 award for community and execution. Collaborated with HR to redesigned VMware’s field onboarding experience cutting T&E cost, non-billable hours and program budget down by 50%.

Utilized innovative project management methodologies to lead medium-to-large scale content development projects. Consulted with subject matter experts (SMEs) and managers across business units (BUs) to effectively develop high engaging content. Worked alongside instructional designers and external vendors to create, develop, redesign traditional courses into role based learning track, implemented e-learning courses, game-based learning and other methods to support the acceleration of learning measured by business performance. Achievements: Conducted multiple field assessments, weekly project launch meetings, focus groups to demonstrate current learning trends, technology gaps within the learning management system (LMS) and gather/ interpret course effectiveness data to recommend course revisions based on data and labor utilization metrics. Rolled out framework establishing the standard for approved Field & Partner Ready content produced within the CMO. Communicated with, coached, and coordinated Global Field Readiness colleagues on all new processes.

Provided support to project managers and business leaders. Managed training calendar, roster registration, schedules/agendas and communicate with stakeholders at all levels including leadership. Drafted meeting agendas, supplied advanced materials (i.e. power points and status reports), and owned all communications i.e. follow ups and/or assessments for meeting, trainings, team conferences etc. utilizing survey monkey. Achievements:  Executed a roster management process with thorough knowledge of each program decreased all hotel attrition, measure program drops/cancellations seamlessly, and improved the baseline communication with vendors and stakeholders.  Partnered with Streamline Events, Meeting & Events, and Real Estate Workplace to execute 40+ small-to-large scale training programs per quarter and all logistics such as BEO’s, timelines, venue search, hotel accommodations, registration management, audio & visual, evening / offsite / team events and manage the setup/tear-down.  Received certificates for outstanding recognition + a spot bonus for going above and beyond for the Americas START Program and an Q2 EPIC2 award for community from helping a local not profit raise over 120K.

Oversaw building operations, managed complex calendars and assisted AP/ AR department with financial + operational practices and the Human Resource department with weekly New Hire Orientation.

Expedited customer accommodations and executed daily operations between Customer Service Desk, Baggage Claim, RAMP and Boarding Gate.

Trained, motivated & inspired new team members, monitored the effectiveness of customer due diligence with internal CSR’s.Achievments:Managed daily escalations by translating the anxiety pulse-of-the-student back into the business.Process improvements for training and coaching of CSR/partners Maintained high customer satisfactory scores of 4.5 and above by providing a valuable experience.

Right-hand support to the VP of Student Services on and off campus. Performing advanced diversified and confidential tasks/projects. Executed complex scheduling while maintaining strong initiative, professional communication, stellar operations, and customer service skills. Achievements: Working with minimal supervision and making executive decision based on my independent judgement.

Dedicated Supervisor responsible for delivering excellent customer service, resource allocation, team leadership and training of all staff members within the hotel system to ensure efficient/ smooth operations, reach daily occupancy goals and produce top numbers in sales each quota.