Alexi Mercado Email & Phone Number

As a Front Office Manager at Courtyard Marriott Manhattan Midtown East, I oversee the daily operations of the front desk, guest services, and food and beverage departments. I ensure that our guests receive the highest level of service and satisfaction, and that our staff are well-trained, motivated, and efficient. I have more than six years of experience in the hospitality industry, having worked as an Assistant Front Office Manager at Fairfield Inn & Suites by Marriott, and as a Guest Service Agent and Night Auditor at Hotel Le Jolie. I have developed strong skills in labor management, food and beverage management, customer relations, and problem-solving. I am passionate about creating a welcoming and comfortable environment for both our guests and associates, and delivering exceptional hospitality experiences.