Alexios Pappas Email & Phone Number

Athens, GR

Athens, Attiki, OO

• Design and deliver IT solutions for a wide variety of international businesses. Help in digital transformation and optimization of various technologies. Bring the business's IT systems and procedures up to date and.
• Managing and directing IT departments as an external IT management consultant.
• Successfully addressing technical challenges that had proven insurmountable for previous IT providers.
• Revamping server rooms and facilitating the migration or enhancement of existing infrastructures.
• Designing and implementing site-resilient messaging solutions with across multiple regions.
• Designing, implementing, and conducting audits of backup solutions.

• Design and deliver IT solutions for a wide variety of international businesses. Help in digital transformation and optimization of various technologies. Bring the business's IT systems and procedures up to date and.
• Managing and directing IT departments as an external IT management consultant.
• Successfully addressing technical challenges that had proven insurmountable for previous IT providers.
• Revamping server rooms and facilitating the migration or enhancement of existing infrastructures.
• Designing and implementing site-resilient messaging solutions with across multiple regions.
• Designing, implementing, and conducting audits of backup solutions.

Nassau, New Providence, BS

• Working in the Microsoft technology team provide third-level support to second and first-level support teams. Managing all Microsoft-related products in the private cloud for clients, including the design and.
• Designing and implementing site-resilient messaging solutions with Microsoft Exchange servers across multiple regions.
• Managing antivirus solutions to safeguard servers from viruses and malicious code.
• Designing and deploying site-resilient messaging solutions using Microsoft Exchange servers across multiple regions.
• Creating and deploying high-availability solutions for file servers.
• Proactively maintaining Microsoft Windows servers.

Ponte Vedra Beach, Florida, US

• Collaborated closely with the Engineering Team, offering third-level assistance as required for the diverse array of technologies that the company expertly managed to serve its clientele. This engagement aimed to.
• Developed, put into practice, and validated backup policies and disaster recovery plans.
• Installed, oversaw, migrated, and addressed issues with Exchange Servers.
• Managed migrations and resolved Microsoft Active Directory and group policy issues in customer environments.
• Diagnosed and resolved infrastructure-related issues promptly, offering effective solutions. # Backup Technologies Expert# Messaging Technologies Expert# Microsoft Technologies Expert# IT Consulting Services

Athens, GR

• I got a promotion to this position. Involved also on the management level of IT department. Improved and standardized the systems and IT processes. Completed innovating projects.
• Created and tested IT policies and processes, ensuring business continuity through IT.
• Actively involved in the creation of the first system in Greece that used GIS / Telephone algorithmic decisions for ordering routing.
• Created a new e-ordering system for the franchisee shop orders.
• Led the company to automate 70% of its repetitive daily tasks.
• Created budgeting plans and analytical goal plans for the IT department.

Athens, GR

• I have analyzed the current state of IT in the company. I designed and implemented a more efficient, manageable, and redundant architecture. I brought the company closer to its goals without wasting resources and.
• Installed, managed, and troubleshooted over 250 servers, switches, tape libraries, and storage from various vendors, including but not limited to Dell, HP, Dell EMC, Cisco, IBM, and Proliant.
• Installed and managed enterprise software. Including Windows, Linux, VMware, Citrix, O365, Azure Cloud, Google Apps, SAP, Databases, PBX, Antiviruses, and Backup.
• In communication with management and other departments, we have implemented software that will help the company have a strategic advantage compared to the competition.
• Continuously gathered and analyzed goals, needs, and issues. Making sure the existing infrastructure outperforms.
• Resolved day-to-day hardware/software issues affecting more than 150 users in their roles.

New Britain, CT, US

• Designed and delivered IT solutions for the company's customers. Focused on Microsoft technologies, virtualization, and backup.
• Migrated and resolved issues in Microsoft Active Directory and group policy on customer's environments.
• Designed, implemented, and tested backup policies and disaster recovery plans.
• Installed, managed, and troubleshooted O365 and Exchange Servers.
• Analyzed customer environment metrics and proposed automation solutions for reducing costs.

Athens, GR

• I got a promotion to this position. I focused on resolving VIP customer issues, supporting on-site engineers facing challenging problems, and handling technical cases of customers who took legal action against the.
• Provided second-level support as well as insight and solutions to on-site engineers who were facing challenging technical cases.
• Analyzed and solved ADSL – LLU complex problems.
• Handled sensitive cases of customers who took legal action against the company.
• Configured remote routers and firewalls of VIP customers.# Support VIP Customers and Onsite Technicians in Telecommunication Services Problems# Solve ADSL - LLU Complex Problems# Configuring Routers# Providing 1st 2nd.

Athens, GR

• I supported customers remotely and resolved technical issues with their internet connection routers or physical lines. Some of the technologies I helped with were ADSL, Dial-up, and VPN MPLS.
• Supported customers over the phone resolving internet access issues.
• Remotely configured routers and firewalls of customers.
• Resolved technical issues on telecommunication equipment.
• Diagnosed and tracked till fixed internet issues on DSLAMs.# Support VIP Customers and Onsite Technicians in Telecommunication Services Problems# Solve ADSL - LLU Complex Problems# Configuring Routers# Providing 1st.

Athens, GR

• Used strong communication skills over the phone to resolve and coordinate Medical & Insurance Issues and dispatch help to customers.
• Assisted customers who experienced car troubles or breakdowns and offered guidance on seeking prompt assistance.
• Communicated with customers who just suffered car accidents and provided guidance to get help immediately.
• Dispatch ambulances and medical helicopters to customers.
• Dispatch road assistance to customers who were facing issues with their cars.

Certificates Of Achievement, It Expertise Seminars

Diploma, Networks And Telecommunications Technician