 Provides business governance and control related research, evaluation, testing/assessment, reporting, review of business performance/processes/initiatives, operational and/or analytical support. Reviews processes and controls and identifies issues and control deficiencies in order to increase standardization of solutions, processes and controls. Identifies and manages risks, and escalates non-standard, high-risk activities as necessary. Conducts research projects; supports the… Show more  Provides business governance and control related research, evaluation, testing/assessment, reporting, review of business performance/processes/initiatives, operational and/or analytical support. Reviews processes and controls and identifies issues and control deficiencies in order to increase standardization of solutions, processes and controls. Identifies and manages risks, and escalates non-standard, high-risk activities as necessary. Conducts research projects; supports the development/delivery of presentations/materials to management or broader audience. Show less

 Compiled management reports to enhance business efficiencies and employee performance, while also serving as a Subject Matter Expert for high visibility projects and conducting Peer-to-Peer reviews. Provided comprehensive training across multiple specialties including CIF, Fraud, CCPA/CPRA, IRA, HSA, Mortgage, and Adjustments, while also managing customer inquiries via phone/email.  Processed various financial transactions, including money transfers, checks for incoming/outgoing… Show more  Compiled management reports to enhance business efficiencies and employee performance, while also serving as a Subject Matter Expert for high visibility projects and conducting Peer-to-Peer reviews. Provided comprehensive training across multiple specialties including CIF, Fraud, CCPA/CPRA, IRA, HSA, Mortgage, and Adjustments, while also managing customer inquiries via phone/email.  Processed various financial transactions, including money transfers, checks for incoming/outgoing transfers, and Bank by mail. Conduct exploratory data analysis to identify errors appearing on IRA Unpost Report and reconcile/balance GL entries.  Participated in research projects such as analyzing escheatment accounts, adjusting ATM transactions, and auditing reports via Excel to ensure accuracy and completeness. Show less

 Executed duties across business operations and technology teams to capture and maintain business data descriptions, while managing exceptionally large multimillion dollar accounts and providing guidance to other employees within the department. Implemented good judgment and independent initiative to identify, adapt, and apply approaches to solve problems and interpret policy, while also following up with the clearance process on all shipments via phone, email, and obtaining documentation… Show more  Executed duties across business operations and technology teams to capture and maintain business data descriptions, while managing exceptionally large multimillion dollar accounts and providing guidance to other employees within the department. Implemented good judgment and independent initiative to identify, adapt, and apply approaches to solve problems and interpret policy, while also following up with the clearance process on all shipments via phone, email, and obtaining documentation needed for held shipments. Prepared customs entries and forwarding freight to designated locations, while also classifying shipment/merchandise according to the Harmonized Tariff Schedules (HTS), Participating Government agencies clearances (PGA), code of Federal Regulations (CFR) 19, and Customer Regulations.  Ensured every shipment had the relevant declaration for the country it was going to and met all the regulations for shipping and handling. Show less

 Provided exceptional internal customer experience, offering resources for tailored recommendations on products and services, and cultivating positive business relationships with internal partners. Collaborated with peers and managers to resolve issues and achieve goals, while exercising independent judgment and receiving direction from leaders to ensure compliance. Promoted to a GQE (General Queue Expert) within the department, taking on leadership responsibilities to lead and train… Show more  Provided exceptional internal customer experience, offering resources for tailored recommendations on products and services, and cultivating positive business relationships with internal partners. Collaborated with peers and managers to resolve issues and achieve goals, while exercising independent judgment and receiving direction from leaders to ensure compliance. Promoted to a GQE (General Queue Expert) within the department, taking on leadership responsibilities to lead and train new hires, demonstrating expertise and dedication. Analyzed data and results of transaction monitoring reports to determine due diligence. Assist with the filing of SARs or CTRs. Show less