Onboarded newly promoted and externally hired district managers. Trained and developed high-potential managers within region. Facilitated training classes at companywide meetings and regional meetings. • Involved in diversity and employee resource groups; increased diversity awareness and improved employee retention.• Recruited, identified and staffed talent, provided coaching and motivation to undertake necessary training required to advance careers which resulted in multiple promotions of managers to multi-unit management.• Created and facilitated training and development programs for high-potential, regional managers; established pool of candidates ready to take next step into district manager role.• Handled employee terminations ensuring timely investigations of complaints; utilized corrective disciplinary actions to resolve difficult situations in a fair, respectful manner while partnering with Human Resource (HR) supervisor.• Mentored underperforming district managers to improve leadership capabilities and interaction with team members in order to lower turnover rate and improve performance.

Directed various territories and volume, including $19M in revenue across 17 locations and 130 associates, and $30M in revenue across 26 locations and 234 associates. Motivated district team to exceed goals and company-designated performance metrics.• Increased guest service scores 3% and earned top 10% of company in sales by building top-performing district teams through recruiting, enhanced diversity and employee retention and action plans for profit.• Identified training needs of employees through observation and providing role-play exercises and constructive feedback.• Oversaw succession planning, ensuring stores were appropriately staffed with top talent.• Coached managers on skill enhancement, processes for evaluating employees, setting goals, conducting objective performance reviews, accountability and recognizing and awarding improved employee performance.• Utilized Kronos to review and submit accurate time sheets while maintaining records for paid time off leave

Store Manager 2003 to 2004Managed $2M in sales revenue and supported 15 employees. Oversaw daily store operations to ensure store ran smoothly and effectively. Created business strategies with team to exceed sales goals and important company metrics. Created weekly scheduled to maximize coverage and ensure great guest service was provided. Investigated losses to keep shrink to a minimum.• Clearly communicated sales goals, coached behaviors and held team accountable resulting in finishing the year top in company with important company sales metrics.• Set standards of excellent customer service and empowered team to take care of guest issues to reduce the number of guest complaints and improved guest service scores.• Ensured team knew what a clean and organized store looked like to provide guest with a great shopping experience