Alexis Carrell Email & Phone Number

Lagrange, Georgia, United States

Responsible for researching parts requested from technicians with multiple suppliers while purchasing based off availability, cost, and estimate time of arrival.• Manage and organize record requests by evaluating urgency, submission date, and request type, ensuring prompt and accurate processing.• Collaborate with internal and external customers, including cross-functional teams, to clarify and update the status of work orders.• Provide accurate documentation of information, following company procedures. • Follow-up with members via phone and email regarding order updates

Lagrange, Georgia, United States

Assisted customers and contractors via inbound/outbound calls, written correspondence, and electronic communication, according to all policies, procedures, and contract coverage.• Conducted Audits of Authorizer requests, reviewed and approved requests, and provided recommendations.• Applied appropriate denial codes if benefits were not payable.• Maintained current knowledge of all policies and procedures.• Handled authorizations of customer inquiries and explained and upheld contract coverage to customers and contractors, while conducting extensive follow-up efforts to ensure issues were resolved.• Achieved 100% score from Quality Assurance.• Assisted with offline duties, i.e., supervisor's escalations, questions, and approvals for agents.• Collaborated on new launch of program and assisted with training current agents

West Point, Georgia, United States

● Processed help request before/during conference calls on multiple platforms.● Overseen calls/bridges, while answering questions about conferencing and providing troubleshooting efforts.● Created and updated trouble tickets/cases and tracked customer issues to determine causes and find resolutions.● Gathered customer information prior to joining conferences.

Opelika, Alabama

I sold Verizon Wireless products, through chatting online. I did basic trouble shooting over the chat for customer’s computer and devices. I assisted with basic billing questions. I had to meet a certain sales quota each month. I chatted with 3 customers at one time, while being about to get a good customers feedback and making the sale at the same time.

West Point, Georgia

I answered phones, took messages when needed, patrolled parking lot, monitored cameras, and did daily paperwork.

West Point, Georgia

I answered phone and questions about the KIA plant. I provided information and service to ensure employees satisfaction. I monitor cameras throughout KIA property. I handled daily paperwork, greeted customers, visitors, contractors, and employees. I assisted in emergency situations by having the correct personnel go to the appropriate scene and calling further authorities when needed as well as attending some of the emergencies in person. I directed calls to the appropriate individuals and departments. I assisted lieutenant and captain with weekly schedules. I trained new employees by providing knowledge of specific post tasks and policies as well as the post needs. I called each security officers of their new schedule if there were changes from the previous week. I checked cars and trucks for anything suspicious. I logged cars and trucks in daily login sheets.

West Point, Georgia

I earned management trust by serving as key holder, responsibly opening and closing the store. I greeted customers entering the store to ascertain what each customer wanted or needed. I described product to customers and accurately explained details and care of merchandise. I answered questions regarding store and products, while maintaining knowledge of current sales and promotions. I computed accurate sales prices for purchase transactions. I worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. I assisted customers in person and via telephone. I trained new employees by providing knowledge of specific store tasks and policies. I ensured excellent customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. I assisted customers with food selections, inquiries and order customization request.

Los Angeles, California

I greeted customers entering the store to ascertain what each customer wanted or needed. I described product to customers and accurately explained details and care of merchandise. I answered questions regarding store and products, while maintaining knowledge of current sales and promotions. I computed accurate sales prices for purchase transactions. I worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. I assisted customers in person and via telephone. I trained new employees by providing knowledge of specific store tasks and policies. I ensured excellent customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. I assisted customers with food selections, inquiries and order customization request.

Kirkland, Washington

I computed accurate sale prices for purchase transactions. I ensured excellent customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. I managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I dedicated to continuously improving sales abilities and product knowledge. I guaranteed positive customer experiences and resolved most of customer complaints. I directed calls to appropriate individuals and departments. I contacted customers to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. I communicated all merchandise needs and issues to appropriate supervisors when needed.

Los Angeles, California

I greeted customers entering the store to ascertain what each customer wanted or needed. I described product to customers and accurately explained details and care of merchandise. I answered questions regarding store and products, while maintaining knowledge of current sales and promotions. I computed accurate sales prices for purchase transactions. I worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. I assisted customers in person and via telephone. I trained new employees by providing knowledge of specific store tasks and policies. I ensured excellent customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. I assisted customers with food selections, inquiries and order customization request.

Certificate, Medical Coding And Billing

 Practiced using EHR Go Electronic Health Record platform to review patient records, schedule appointments, and communicate.

Associate Of Science - As, Information Technology

Activities and Societies: Member of The National Society of Leadership and SuccessKey Coursework: Applied Statistics for Stem ▪ Comm.

Associate'S Degree, Healthcare Management

 Key Coursework: Leadership & Management | Interpersonal Professional Communications | Human Resource Management | Organizational.

High School Diploma, General Studies

High School Diploma, General Studies

Transferred to Lynwood High School in last year of school.