- Provided advanced troubleshooting and technical support for IT systems, hardware, and software,ensuring minimal downtime and optimal performance.- Ensured compliance with ITAR regulations, implementing and enforcing policies and procedures to safe guard sensitive data and maintain regulatory compliance.- Facilitated onboarding and offboarding processes for employees, including provisioning and decommissioning of user accounts, access permissions, and IT resources.- Supported and administered macOS and Linux operating systems, ensuring compatibility, performance optimization, and security compliance.- Spearheaded the buildout of our Global Mission Control, overseeing the physical installation of workstations, monitors, TVs, switches, and Riedel audio panels, creating a centralized operational hub for enhanced collaboration and communication.- Manage and administer Active Directory services, including user account management, group policies,and security permissions, to maintain a secure and efficient network environment.- Provided on-console support during major operations, hotfires, and the S2 campaign, demonstrating exceptional troubleshooting skills and ensuring operational readiness at all times.- Developed and implemented group policies for operation workstations, enhancing security measures, personalization options, default app configurations, and hardware settings, optimizing user experienceand ensuring compliance with organizational standards.- Successful migration from GCC Low Azure tenant to GCC High Azure Tenant, ensuring seamless transition and heightened security measures to safeguard sensitive data.-Engineered golden images and application packs, facilitating streamlined device imaging and remote application deployment, thereby enhancing team productivity and efficiency.

-Provided prompt and efficient first-contact support at the Genius Bar for end-user issues, ensuringuninterrupted computer operations for users to accomplish critical business tasks.-Implemented streamlined processes for deploying pre-packaged software using distribution tools,guaranteeing successful onboarding for new users and equipping them with essential tools forproductivity.-Maintained thorough documentation of service desk incident-solving processes, ensuring transparencyand efficiency in troubleshooting procedures for future reference and continuous improvement.-Successfully project-managed the secure erase and resale of company machines, resulting in a netpayment total of $11,779 and optimizing asset management practices.-Implemented a robust USB block policy for macOS devices, leveraging CrowdStrike Sensor technologyto restrict the use of only company-approved devices on end-user devices, thereby enhancing securitymeasures and mitigating potential risks.

-Established a secure network infrastructure, configuring a NAS system to facilitate storage and efficientdata retrieval for authorized users.-Deployed a VPN solution, enabling seamless access to corporate data from remote worksites, therebyenhancing connectivity and productivity.-Developed and launched a professional website, empowering SoCal Building Services to expand itsonline presence and attract new customers effectively.-Designed and implemented a Microsoft Access database solution, streamlining data managementprocesses and facilitating efficient organization of large datasets for enhanced business operations.-Orchestrated the implementation of Microsoft 365 Business suite, equipping users with powerfulproductivity and communication tools to enhance collaboration and efficiency across the organization.

-Established and fostered strong, strategic partnerships with Reyes Coca Cola representatives in SanBernardino County, demonstrating exceptional relationship-building skills and ensuring mutual businesssuccess.-Implemented comprehensive training programs to educate and empower distributor representatives onour product offerings, sales methodologies, and promotional strategies, driving increased awarenessand sales performance.-Collaborated with interns on a project to develop a new product line of fitness & performanceenergy drinks. Utilizing thorough research, data analysis, and valuable feedback from employeesand customers, successfully presented the project to Monster Energy executives and managers,contributing to strategic product development initiatives.-Proactively identified opportunities to expand distribution channels and grow market share, leveragingpersuasive communication and negotiation techniques to encourage distributors to increase volume andpenetrate new accounts.-Effectively managed and analyzed large volumes of sales data during the company's 2019 SouthernCalifornia market blitz, providing valuable insights into product performance and market trends.Spearheaded the successful distribution of the new fitness energy drink "Reign" in both High and LowDesert markets, driving brand growth and market expansion efforts.