As a Billing Specialist at Catholic Charities, I have over 9 years of experience in the billing and payment industry, with a strong expertise in processing claims, appeals, and denials. I am passionate about working for a non-profit organization that provides counseling and mental health services to individuals and families in need, and I share their mission of promoting human dignity and social justice.In my current role, I am responsible for ensuring customer satisfaction and reimbursement, as well as streamlining billing processes and customer service. I use software to prepare and transmit claims, and I respond to issues and questions in a timely manner. I also manage the approval of all vouchers and submissions of reimbursement requests for all grants. Additionally, I have cross-trained in different departments and developed a workflow to maintain organization for multiple job duties. I bring a diverse perspective and experience to the billing team, and I use my skills in payments, team leadership, and time management to collaborate with other staff and stakeholders. I have received positive feedback and recognition for my work ethic, accuracy, and professionalism.