With over 12 years of experience in customer service, I possess a proven track record of delivering exceptional support. I am highly skilled in problem-solving, conflict resolution, active listening and leadership. I am well-versed in skincare treatments, product knowledge, and providing clients with personalized care to ensure their satisfaction and comfort. In addition to my technical expertise, I have a strong background in customer service, where I’ve honed my ability to connect with clients, resolve concerns, and maintain a welcoming environment that encourages trust and loyalty.Having held management roles, I understand the importance of leadership in creating a positive and productive team culture. I am skilled at motivating others, organizing schedules, and ensuring daily operations run smoothly. I am also proficient in Microsoft Office and adapt quickly to new technologies, enabling me to streamline processes and enhance efficiency.
Self-Employed
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EstheticianSelf-Employed Apr 2023 - Present- Conduct skin assessments to determine individual skincare needs and recommend tailored treatments.- Provide a range of skincare services, including facials, exfoliation, extractions, and anti-aging treatments.- Educate clients on effective at-home skincare routines and product recommendations.- Integrate wellness techniques, such as breathwork and relaxation methods, to enhance the client experience.- Maintain a clean, organized, and safe treatment environment in compliance with health and safety regulations.- Build and nurture lasting client relationships through personalized service and follow-ups.- Stay updated on skincare trends, products, and continuing education to enhance service offerings.
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Customer Service RepresentativeCity Of Atlanta Feb 2023 - Aug 2024Atlanta, Georgia, United States• Provide leadership and strategic focus on incorporating the medical needs and experiences of assigned members• Receive, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel)• Refer complex or difPicult issues to more senior representative or supervisor.• Engage with citizens either by phone or in person to determine details of the inquiry or problem.• Research, gather, and enter all pertinent facts pertaining to issues and complaints into a database duringrequests.• Contact departments as appropriate to secure information and/or refer issues and complaints for a response.• Read and applies various documents such as maps, procedures, and regulations to work situations.• Advise departmental personnel, citizens, and others on the status of cases pending, and makes referralsto other agencies as appropriate. -
Patient Care CoordinatorOptum Jan 2022 - Jan 2023- Provided leadership and strategic focus on incorporating the medical needs and experiences of assigned members - Achieved a 20% increase in patient satisfaction scores through personalized care and attentive communication.- Received commendations for providing exceptional emotional support and empathy to patients during challenging medical journeys.- Successfully secured additional resources for underprivileged patients, ensuring they had access to vital treatments and services.- Advocated for policy changes resulting in improved accessibility to healthcare services for a marginalized community.- Led cross-functional teams, fostering collaboration and enhancing interdisciplinary communication, leading to improved patient care outcomes.- Orchestrated seamless collaboration among healthcare providers- Generated comprehensive reports on patient demographics and health outcomes, aiding in the development of targeted healthcare initiatives.- Resolved patient concerns and conflicts, leading to enhanced patient satisfaction and a more harmonious patient-caregiver relationship.- Maintained strict compliance with healthcare regulations, resulting in a consistently high rating during regulatory audits. -
Customer Service / Gate AgentFrontier Airlines Feb 2020 - Jan 2022Atlanta, Georgia, United States- Maintained a 95%+ customer satisfaction rating through exceptional service and quick issue resolution contributing to a positive airline image.- Streamlined the check-in process, reducing average check-in time by 20%, resulting in improved passenger flow and reduced wait times.- Implemented a boarding strategy that decreased boarding time by 30%, enhancing overall flight punctuality and passenger satisfaction.- Resolved challenging situations with passengers and maintained a calm and professional demeanor, diffusing conflicts and ensuring a smooth boarding experience.- Received praise from supervisors for effective communication during unexpected flight delays and cancellations, keeping passengers informed and managing expectations.- Coordinated flight schedules and gate assignments, ensuring efficient aircraft turnarounds and timely departures, contributing to on-time performance goals being met consistently.- Collaborated with flight crews and ground staff to address operational challenges, resulting in quick and effective solutions, reducing delays and improving passenger satisfaction.- Demonstrated strong crisis management skills during adverse weather events and flight cancellations, ensuring passengers' safety, comfort, and effective rebooking solutions.- Participated in emergency response drills, receiving accolades for quick and organized responses to simulated crisis situations. -
Flight AttendantFrontier Airlines Feb 2016 - Feb 2019Atlanta, Georgia, United States- Maintained a consistent customer satisfaction rating of 95% or above through attentive service and personalized assistance, enhancing the airline's reputation for exceptional service. - Demonstrated proficiency in managing emergency situations, ensuring the safety and security of passengers and crew during critical incidents - Coordinated effectively with the flight crew to expedite boarding and disembarking processes, contributing to on-time departures and arrivals.- Adapted to changing flight schedules, extended work hours, and various time zones, showcasing flexibility and resilience in a dynamic work environment.- Successfully managed and resolved unexpected operational challenges during flights, receiving commendations for quick thinking and problem-solving abilities.- Maintained a high standard of cleanliness and hygiene throughout flights, exceeding industry requirements and ensuring a safe and pleasant environment for passengers.- Implemented improved cabin maintenance procedures, resulting in reduced post-flight cleanup time and enhancing overall efficiency.
Alexis Fields Education Details
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The Elaine Sterling InstituteMaster Aesthetician/Esthetician
Frequently Asked Questions about Alexis Fields
What company does Alexis Fields work for?
Alexis Fields works for Self-Employed
What is Alexis Fields's role at the current company?
Alexis Fields's current role is Customer service representative | Licensed Esthetician | Life Coach | Creative Director.
What schools did Alexis Fields attend?
Alexis Fields attended The Elaine Sterling Institute.
Not the Alexis Fields you were looking for?
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1mears.net
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Alexis Fields
Bba Finance | Entrepreneur | Constituent Of Finance Association | Non-Profit Administrative Staff | PhilomathCharlotte, Nc -
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Alexis Mapel
Moraga, Ca3gmail.com, abbvie.com, abbvie.com -
Alexis Fields
Business Development Manager At Cozzini Bro’S East Texas, Texarkana, ShreveportTyler, Tx
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