Responded to customer requests for products, services, and company information.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on hold wait times.Assisted employees with enrolling in benefits, and answering questions regarding plan's features.Resolved customer inquiries via phone, email, and live chat support.

Offered assistance to customers, paying attention to special needs or wantsProvided accurate and timely assistance to members, ensuring they have the information they need to access their benefits and find appropriate healthcare providersAssisted members in securing transportation to appointmentsUpdated account information to maintain customer records.Collaborated with other departments to resolve customer issues promptly.Documented all customer interactions and transactions accurately for future reference.

Assisted patients with scheduling appointments with their preferred provider.Effectively handled patients complaints and resolved them in a timely manner.Maintained a high level of confidentiality and adhered to HIPAA regulations when handling patient information.Provided support and assistance to other representatives during peak call volumes to ensure consistent and efficient service delivery to all patients.Updated customer accounts with accurate information after each interaction.Trained new staff on company's customer service policies and procedures.