Community Manager
Amsterdam, Hollande Septentrionale, Pays-Bas
• Moderated and engaged with players on forums and social media network.• Created and executed engaging and original online contests and events for players.• Built, coordinated and guided a team of forum moderators.• Wrote reports on scheduled contests and events and community sentiment.• Actively built and empowered 3rd party communities by reaching out and building strong relationships with community influencers.• Maintained friendly and constructive atmosphere in the community, promptly responding to any conflicts.• Analyzed user behavior, taking measures to correct trends.• Recognized and supported "brand advocates" and "viral distributors" among users.• Tracked down new tools in social media, community building trends and best global practices, overseeing their effective implementation.• Prepared, formated, translated and edited materials for the game's social channels on an ad-hoc basis.• Promoted community projects over all social media platforms.• Coordinated projects and monitored KPIs.• Collected, validated and processed community feedback on bugs and updates to report them.