- Responsible for over $1.5M in revenue across 60+ mid-market clients- Communicate across multiple teams in order to achieve success for our clients including support, production, and senior management- Monitor usage, engagement, health, adoption & utilization across multiple products & verticals- Identify, develop, and share best practices that enable clients to achieve their business goals and objectives- Serve as the voice of the customer- Responsible for 85%+ retention per quarter- Host and present Executive Business Reviews with top executives including CEOs, CMOs, and additional decision makers

- Micro-influencer & digital creator for small, local businesses & restaurants- Showcase food dishes, local events, new businesses via reels, static posts, & TikTok videos- Partner and collaborate with other creators to spread more content across all social platforms- Have had multiple videos go viral, including a TikTok with 1.8M views- Responsible for creating own captions & copy on all posts- Coordinate with businesses on appropriate times to film/take photos for content- Partner with businesses to provide giveaways to patrons

- Was one of five employees chosen to begin the Client Success team- Was part of the original group that helped build the team from the ground up to now include over 40 employees, including international employees- Call on current clients to monetize & retain accounts- Work closely with Business Advisors and Thryv Service Specialists to give the client the ultimate customer satisfaction experience- Make 15+ calls/day (or at least 60+ calls/week) to engage with clients in order to ensure their Thryv software is having a positive, measurable impact on their business- Monetize at least 2% of accounts engaged with- Hit bonus objectives every quarter, including 45% engagement- Part of a pilot program to connect CSP’s to a business growth consultant in order to monetize accounts with a lead-generating program- Part of another pilot program to onboard clients to help them analyze and monitor results of their lead programs, while also helping them create and launch landing pages and ads to build brand awareness or increase revenue

- Cold-called on small businesses to sell an all-in-one business management software tool- Performed in the top 5 consistently on the #1 team in the nation for new sales- Attended monthly networking events hosted at Thryv HQ in order to gain new business- Opened a client success management office based in Boston, MA

- Networked with clients via online platforms such as Instagram and Facebook- Sold a home one month into the business- Worked at the office each week interacting with clients and fielding inquiries

- Assisted managers by setting up and taking down dining areas for meals and events- Memorized weekly specials and menu items in order to feature club specials to members- Utilized communication skills in order to build personal relationships with club members- Consistently provided club members a fine dining experience each and every day

- Greeted guests enthusiastically at the front door of the restaurant- Assisted the general manager by performing opening duties one hour prior to opening- Answered the phone and took reservations by way of Open Table technology- Memorized guest names and sought to consistently meet guest requirements- Seated customers at desired tables- Assisted servers with pre-busing, wiping down, and setting up tables- Called customers to confirm reservations

-Assisted Level 2 representatives by visiting small customers in order to grow business-Called and scheduled appointments to meet with 22 clients per week-Sold shipping and warehouse supplies to new and returning customers-Built a client base in order to attain and retain customer accounts

-Assisted with social media planning and market research-Spearheaded grass roots campaigns and monitored media promotions-Shadowed management teams during shows and meetings-Updated all social media accounts with show announcements

-Recruited 20 new supporters of General Abbott-Attended weekly phone banks in order to recruit supporters-Engaged with voters of General Abbott on social media at least 5 times per week

-Assisted in meetings relating to company and personal business by keeping minutes, creating task lists, and following up on designated tasks-Prepared a recruiting notebook setting out qualifications for company positions

-Supervised swimming tests and boating activities for groups ranging from 7-17 years old-Head counseled two cabins of 20 teenage girls-Maintained good relationships with campers, co-workers, and camp owners