Alexis Lea Deguzman Email and Phone Number

• Managed and built relationships with 5 third-party vendors for a variety of services including vending machines, murals, and wall vinyl.• Developed a budget sheet to track $145k worth of different hospital improvement projects.• Collaborated with department directors to implement, plan, and execute child-friendly projects.

• Welcomed 10-15 patients per shift and expediently in-processed patients by verifying identification, collecting insurance information, and updating patient demographics.• Managed a 3-phone line system and facilitated over 30 calls per day with patients, insurances, pharmacies, oxygen/CPAP companies, and other providers.• Fielded communication between patients and providers and assisted in scheduling appointments, including follow-up and reminder phone calls.• Efficiently managed appointment scheduling, patient records, financial information, and processed payments for insured and uninsured visits.

• Warmly welcomed 20-30 patients per shift, collected identification and insurance information, and checked patients in before seeing a provider. • Provided multi-faceted support and demonstrated proficiency in handling Worker's Compensation and Department of Transportation documentation.• Coordinated pick-up and delivery of inventory and stocked supplies for all retail items.• Provided administrative and clerical support via EMR systems and Microsoft Excel.• Effectively handled office and administrative tasks for day-to-day front desk operations in a busy, multi-provider urgent care clinic.