Alexis Lyons Email and Phone Number

Managed Services• Grow relationships with clients, build trust, and retain their business through consistently demonstrated high fidelity work• Manage multiple teams simultaneously and offer creative solutions to client’s unique business challenges• Produce executive level presentations • Documentation and improvement of practice processes

•Learned project lifecycles•Participated in client meetings and product demonstrations•Assisted in build out of client design requirements, reports, and performed QA testing

• Member of the Talent Stacker Professional Development Program. Completed Security Specialist, Reports & Dashboards, and Administrator Super Badges.• Team of individuals exploring best practices in and around Salesforce• Participated in workshops focused on Salesforce professional topics • Engaged in study programs for certification and certification prep

Nurse Case Manager/Mentor, Ventricular Assist Device (VAD)• Performed member telephonic outreach which included assessments, and assisted with member needs• Trained 6 RN’s, assigned cases to team members based on proficiency and licensure restrictions, enhanced efficiency, and avoided financial penalties for missed cases• Created presentations, provided cross training to other teams, cross trained on Congenital Heart Disease (CHD) participated in external client meetings, and created data tracking documents for team and management use• Reduced clinical review time for VAD installs down from 2 hours to 30 minutes per case

• Scheduled assignments, supervised the unit and staff and assisted team with patient care• Provided daily high acuity and multi-discipline 1:1 care for 2 patients in a 17 bed unit• Provided 1:1 care for post-surgical patients (coronary artery bypass graft, mini/open aortic and mitral valves)• Participated on the code team for the 400-bed hospital

• Cared for 2 patients in a 12 bed unit, managing patients with multiple comorbidities• Provided care for a wide range of adult medical patients including, but not limited to, diabetic ketoacidosis, continuous renal replacement therapy, hypothermia, cardiac arrest, respiratory arrest, and GI bleeds• Provided end of life care with patients and their families

I was a summertime employee. I did the following: • Performed patient interviews and electronically documented patient histories.• Responsible for sterilizing instruments and stocking/preparing exam rooms for patient visits. • Assisted with in-office medical procedures.