• Responsible for all tasks and staff related to public events, private events, facility admissions, onsite membership sales, railroad, theater, carousel, ride simulator operations, parking, convenience rentals, two buildings, and all special event and encounter staffing in a $20M department.• Managed direct reports and a staff of over 115 team members• Orchestrated all aspects of the Wild Lights event including creation, design, training, planning, purchasing, implementation, event facilitation and tear down. Directed media, promotions, graphic design and sales with appropriate departments. This was a new event that yielded $2.45M in gate revenue and attendance of over 150K after only six years.• Lead Training Team; responsible for the orientation and training of 150+ seasonal staff members preparing and delivering a two-day program focused on positively impacting the staff and visitor experience yielding steady improvements in safety and customer service scores on daily and annual visitor surveys.• Established and lead the Organizational Renewal Team; responsible for semi-annual all staff events designed to promote total leadership by integrating work, home, community and self to increase business results by enriching lives. This team also coordinated Job Shadowing annually.• Train all new managers on duty (MOD’s) and facilitate an annual refresher training for all MOD’s.

• Responsible for all tasks and staff related to facility admissions, parking, transportation systems, convenience rentals, park restrooms, park safety staff, the Belle Isle Zoo, and Belle Isle Aquarium hosting over 1 million visitors annually and collecting over $5M in critical operating revenue.• Utilized Order Entry, Point of Sale, Resource Management, and Access Control software for the Gateway/Galaxy System with a dedicated technician ensuring the safe collection of revenue, attendance and demographics key to reporting• Facilitated hiring of 80+ seasonal union employees, determined staffing needs annually and weekly, conducted training for all seasonal Institute employees (250-300), observed and evaluated job performance, attitude, and compliance with regulations. Administered discipline as necessary. • Acted as Team Leader for the Institute’s Professional Development Day Committee, Training Team, and Onsite Audience Team; served as Process Coordinator for the Service Improvement Process, acted as Disability Services Representative and Customer Service Representative with the City of Detroit. Served as a member of other teams. Acted as Co-Director for the Joint Labor Management initiative, Chairperson of the Association of Zoos and Aquariums Regional Conference Delegate Services Committee, and member of the Steering Committee.

• Responsible for the management and daily operation of the Front Office and Health Club (previously included Communications and Guest Services) at a 1400 room downtown convention hotel. • Ensured quality, profitability, and guest satisfaction in a professional environment. Achieved results by supervising staff, resolving guest satisfaction issues, analyzing data, and inspecting the hotel proper. • Prepared annual financial front office profit plan, monitored progress, and exercised appropriate control measures to ensure its’ achievement.