Managing, leading and developing a team of Coordinators who deliver the facilitation and scheduling logistical requirements for candidate interviews at Capital One. A strategic leader, accountable for achieving all business goals while delivering on operational execution for the Interview Logistics team. A strong cultural focus on people, coupled with providing “World-Class” guest experiences within our recruiting areas. Effective communication and influencing skills to a diverse group of individuals from coordinators to leaders within the business.Responsibilities:Ability to communicate effectively with diverse groups and collaborate with internal partnersProficient using spreadsheets, word processing and possess strong training and presentation skillsDrive individual and team efficiency and productivity through effective and efficient metric managementCoaches team in the resolution of problems, develops training and utilizes external networks and resources appropriately to grow talent and skills Uphold effective standards of performance managementMotivate associates and help them achieve their career aspirationsMaintain high levels of team and individual morale through change and developmentExecute process improvements that enhance the associate experience and compliance adherenceWorks well in gray space and ambiguous circumstances; is detail oriented Manage strong vendor partnership; performance and compliance adherence

As a Unit Manager at Capital One, you will lead a dynamic team of front line associates who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 15 - 25 associates and strive to exceed standards of customer service and experience.Responsibilities:- Accountable for achieving business goals for a team of up to 15 associates within unit.- Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.- Prepare and deliver monthly performance reviews for direct reports.- Manage business level metrics (pen rates, occupancy) to high efficiency standards. - Share in the accountability for a business level function team (Logistics, quality, innovation, morale).- Motivate and develop associates and help them achieve their career aspirations.- Execute flawless management of projects assigned to unit.- Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.- Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to team.