- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.- Addressed guest concerns and resolved all issues to guests' satisfaction.- Performed cash handling activities and secured nightly bank deposits.- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.- Analyzed customer feedback and implemented strategies to improve customer satisfaction.- Utilized upselling techniques to maximize revenue and increase customer satisfaction.- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.- Curated craft cocktails.- Costing craft cocktails and other beverage items.- Trained new hires in aspects of menu knowledge, restaurant standards, and other key skills such as communication, fast work pace, and ethics.

- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.- Addressed guest concerns and resolved all issues to guests' satisfaction.- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.- Analyzed customer feedback and implemented strategies to improve customer satisfaction.- Utilized upselling techniques to maximize revenue and increase customer satisfaction.- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.- Curated craft cocktails.- Trained new hires in aspects of menu knowledge, restaurant standards, and other key skills such as communication, fast work pace, and ethics.