Alexis Garren Email & Phone Number

Corvallis, Oregon, United States

Routinely lead my team in sales- December 2023 sold 177% of my goal.Interacting with a wide variety of customers face-to-face.Comfortable discussing budget while focusing on the value of the jewelry.Confidently use assumptive closing techniques to guide customers to the sale.Positive, enthusiastic team player

Seattle, Washington, United States

Proactively manage 40-50+ customer relationships ($2M ARR) from launch hand-off through renewal and the entire lifecycle of the customer.Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their short and long term business goals based on their unique use cases.Lead Business Reviews to consult on strategic initiatives, provide guidance on program strategy, and review training metrics.Develop strong relationships with customers as their trusted advisor throughout their entire lifecycle to create customer advocates/champions.Act as an ongoing Program Manager and provide subscriptive guidance on how Skilljar can be used to meet and exceed business goals.Monitor the customer’s progress towards achieving their KPI’s.Diagnose root causes and recommend corrective actions, if the customer is not achieving key objectives.Partner with a dedicated Account Manager to drive adoption and renewals through regular quarterly account reviews and business planning.Align customer’s program roadmap with Skilljar’s product development roadmap to ensure success.Collect customer product requests and contribute to agile prioritization through Skilljar’s development process. Provide ongoing recommendations and serve as the voice of the customer to internal teams.

Seattle, Washington

Manages a book of business of 30 ($1.2m ARR) customers for entire lifecycle, from post sale through renewalUnderstand customer’s business objectives and advise on product usage to achieve desired outcomesTrain customers on existing and new product featuresLead weekly, monthly, and quarterly customer meetings and business reviewsPartner with multiple internal teams teams to facilitate successful onboarding of new customersDrive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolutionProvide product feedback and new features requests to Conversica’s product team

Seattle, Wa

Manage a book of 450 Attorney AccountsGrow business with targeted upsells while minimizing churnBuild relationships with clients by educating them on Avvo and providing excellent customer serviceProvide marketing insights, understand and communicate information about varied demographics in the legal industry

- Provide new and existing customers support via telephone and email regarding: -Diamond and Jewelry sales -Shipping -Maintenance -Repairs-Liaise with internal teams and external vendors to support our customers-Consistently leading my team in call volume and quality

200+ Clients, communicate monthly.Liase with Clients and Coworkers regarding any account issues, opportunities, or work to correct.Answer, resolve, and document all communications from clients.Onboard new services for all Clients.Monitor and resolve "at risk" cases.Be "touch point" for Clients for all things Sesame.

40-80 Projects.Onboard all new sales within 48 hours.Wrap project within 10 business days.Verify accuracy of all sales opportunities.Scheduling for Specialists in all aspects of the company.Monitor Project prior to connecting with Specialists.Liaise with Clients to collect project data and details.

Provide customer support via phone and email for existing clients regarding:- Email support- Systems support- Website edits- Sales supportConsistently leading team in call volume and quality.

Bachelor’S Degree, Theatre/Theater

Theater

High School Diploma