Alexis Richards Email and Phone Number

Helping people everywhere lead healthier lives through behavior change.

Serve as the primary point of contact for all training, escalations, difficult technical issues, and to advise practices on how to best utilize Elation, all while driving increased revenue through upsell.

Train our practices to use Elation efficiently and effectively. Drive quick time to value for new practices and assist these practices in getting up and running in Elation. Serve as primary care practice workflow expert and Elation product expert to help customers realize and optimize essential business requirements. Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower costs and deliver better patient outcomes.

Lead merchants through implementation of their deals in a SaaS environment. Serve as a product expert and customer advisor to ensure success of established deals and increase engagement on the Groupon Platform.

Manage a book of business through implementation and entire customer lifecycle. Collaborate with customers to hit KPIs to reduce churn. Advise customers on Groupon best practice, re-negotiate contracts, establish goals for a successful campaign and proactive manage customer happiness.

Saving you time, reducing additional living expenses (ALE) and enhancing your service to the insured are the benefits that ALE Solutions will bring to your claim. We have raised the bar in the temporary housing industry by focusing exclusively on serving the needs of the adjuster in meeting the housing requirements of their displaced policyholder. Our insight and appreciation for the unique needs of both parties enable us to provide you and your policyholder with the optimal housing solution whatever the situation – the solution that’s both convenient and appropriate for your policyholder, and cost-efficient for your company.• Establish and maintain a working relationship with adjusters from multiple agencies• Delegate and assign tasks to team members for immediate attention; ensure most cost-effective outcome• Used best judgement and problem solving to assist clients at high volume call frequency • Prepared invoices, collected outstanding balances and addressed billing issues

• Monitored any monetary limits, deductibles and other policy details and requirements• Addressed customer concerns and resolved issues with empathy and accuracy • Fielded high volume and time sensitive phone calls working directly with displaced policyholders Assessed policyholders short-term housing needs and organized accommodations from initial claim to final invoice • Responsible for maintaining file accuracy

• Advised and monitored current students in areas such as: degree requirements, navigating university policies, educational plans, course selection, internship requirements, transfer information, and post-graduation options • Supported Director of Student Success in the coordination and implementation of advising service • Assisted in recruitment (such as informational sessions, open houses, grad fairs), new and continuing student orientation, course registration, and engagement efforts via social media

• Participated in pre-admission screening of client referrals, completed placement procedure for all clients• Attended regularly scheduled meetings with the client to help in the resolution of problems, to enhance interpersonal skills, and adjustment to the treatment family• Coordinated and facilitated evidence based practice training with treatment families to teach, motivate and reinforce their parenting with foster children• Acted as advocate and liaison for clients to connect with other service providers in the community• Completion of all reports, statistical information and file requirements as per agency policy and state mandated regulation.

• Assessed needs of family and provide information for families regarding community resources and services and assist the family with access to those services.• Developed and implemented: IFSP (Individual Family Service Plan) in conjunction with families that contains short and long term goals that are measurable and based upon the family’s strengths.• Created and facilitated parent support activities that enhance parent child interaction and activities designed to teach parents knowledge/skills and abilities in the areas of early childhood growth and development.• Provided information and implement activities designed to teach parent effective and non-abusive discipline and behavioral management techniques.