•Ensuring the smooth running of our community in a fast-paced environment•Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.•Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability•Track and evaluate advertising, and all client traffic.•Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement•Supervise day-to-day operations of the entire on-site team, ensuring that all policies and procedures are being followed.•Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.•Manage and maintain all aspects of overall community budget and finances.

• Successfully lease apartments• Qualify potential residents• Renew existing residents• Create rental agreements• Record all traffic, rental results, & resident activity• Provide professional service at all times, including assisting residents with service requests

• Successfully lease apartments• Qualify potential residents• Renew existing residents• Create rental agreements• Record all traffic, rental results, & resident activity• Provide professional service at all times, including assisting residents with service requests

• Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands• Organize and schedule meetings and appointments• Partner with HR to maintain office policies as necessary• Organize office operations and procedures• Coordinate with IT department on all office equipment• Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time• Manage contract and price negotiations with office vendors, service providers and office lease• Provide general support to visitors

• Keep front desk tidy and presentable with all necessary material• Greet and welcome guests• Answer questions and address complaints• Answer all incoming calls and redirect them or keep messages• Receive letters, packages etc. and distribute them• Prepare outgoing mail by drafting correspondence, securing parcels etc.• Check, sort and forward emails• Secure building

• Monitored all delinquent accounts and managed collection activities• Assisted to resolve billing issues for customers through regular inquiries• Performed medical collection activities as per established guidelines• Ensured compliance to HIPPA laws and federal regulations• Administered credit balances for all patients and players• Coordinated with customers to answer patient payment plans

• Resolve customer complaints via phone, email, mail, or social media.• Use telephones to reach out to customers and verify account information.• Greet customers warmly and ascertain problem or reason for calling.• Cancel or upgrade accounts.• Assist with placement of orders, refunds, or exchanges.• Manage team of 10 +• Delegating tasks and set deadlines for internal team