As a Business Manager at UPS, I lead a team of 15 professionals who oversee the operations, finance, and customer service of a regional branch. I am responsible for ensuring the quality, efficiency, and profitability of our services, as well as developing and implementing strategic plans and initiatives. With my BA in Business Administration and Management from the University of Arizona, I have gained the knowledge and skills to manage complex and dynamic business situations, as well as to mentor and coach my team members to achieve their potential and goals. I am passionate about delivering excellent customer satisfaction, driving innovation and growth, and fostering a collaborative and inclusive work environment.