Alexis Smith Email & Phone Number

United States

United States

Handles operations behind CPA on-site course lifecycles and virtual B2B session registrations. Reports course KPIs and manages operational procedures, trends, and nuances while ensuring peak equipment functions of virtual and on-site learning environments. Supervises up to 9 Moderators on virtual and in-person classroom management. Directly reports to the Livestream/Learning Operations Senior Manager.⭐ Key Accomplishment(s):-Increased KPI reporting relevance by 4.5 times the initial value.-Increased supervisory responsibility from 4 to 9 contractors over 3 product lines.-Increased operational responsibility from 1 to 2 learning mediums.-Generated over 60 report, procedure, tracking, and training documents.

Carried out operations behind CPA and CMA live stream and recorded course lifecycles while reporting course KPIs and managing operational procedure materials. Ensured peak equipment functions of the virtual learning environment while supervising up to 4 Moderators on virtual classroom management. Directly reported to the Livestream/Learning Operations Senior Manager.⭐ Key Accomplishment(s):-Increased KPI data retrieval relevance by 4.4 times the initial value.-Co-established department B2B product P&L reporting.

Advised an over 250-student portfolio from a diverse university population ranging between high school grads to graduate students and adult learners. Conducted assessments and reports on student account academics, financial aid statuses, and other service-related categories while utilizing cross-departmental collaboration. Trained in Title IV and IX programs and requirements, including state and federal regulations and institutional policies.⭐ Key Accomplishment(s):-Generated +24 templatized and structured procedural documents for student engagement best-practices, increasing engagement efficiency by 75%.

Elected to be the Secretary of the university's English Honors Society chapter, Sigma Tau Delta, for administrative and clerical support. Additionally collaborated with university faculty, staff, and chapter members to coordinate campus and community events, and reported event engagement KPIs.

Elected to be an Editorial Board Member of the university's literary and arts journal "Reconstructed." Provided structured peer review of manuscript submissions for premium reading and student-authorship quality. Previously served as the journals's Editorial Advisor, Associate Editor, Member Advisor, and Secretary.⭐ Key Accomplishment(s):-Co-edited journal bylaw articles in support of university policies and journal membership growth by 100%.

Exceeded in leveraging CRLA training to tutor any college of undergrad, grad, and doctoral students in student research and writing aptitude for courses, scholarships, programs, ESL, and other specialized academic projects.⭐ Key Accomplishment(s):-Successfully supported the team's steep transition from in-person to smooth virtual tutoring during the COVID-19 pandemic.

Exceeded in tasks of customer service, appeal, and satisfaction. Exceeded in responsibilities of staff training and workflow optimization.⭐ Key Accomplishment(s):-Enhanced employee training and feedback metrics by 50%.-Innovated new hire training and quality process documents.-Promoted to trainer within three months of employment.

Frankfort, Il

Earned Illinois State Board of Education Paraprofessional certificate to effectively collaborate with faculty and staff on IEP-led activities and environment accommodations.

Exceeded in tasks of customer service, appeal, and satisfaction. Exceeded in responsibilities of staff training and workflow optimization.⭐ Key Accomplishment(s):-Enhanced employee training and feedback metrics by 25%.-Designed new hire training and onboarding procedures and documents.-Promoted to trainer within six months of employment.-Went above and beyond to support ESL management in designing franchise public signage and e-communications.

Bachelor Of Arts In English/Minor In Creative Writing, Focused Teaching And Instructional Design, 3.5

Activities and Societies: Sigma Tau Delta International English Honors Society | "Reconstructed" Art & Literary Journal

Associate Of Arts In English, Focused Teaching And Instructional Design