• Manage employees, including hiring new workers, reviewing their performance, and terminating those who are not performing at benchmark standards• Scheduling shifts for employees according to work requirements and business needs• Maintain inventory levels of all ingredients and products needed for baking.• Train and manage staff on bakery procedures, equipment usage, and food safety practices. • Bake and decorate cakes, cookies, pastries, and other baked goods• Prepare and price baked goods for sale, and keep financial records and manage budgets• Maintain a clean and sanitary kitchen space• Ensure food safety standards are met when preparing, cooking, and serving custom cakes sweets and treats• Create and develop custom cakes and desserts for special events, new menu items, and seasonal specials• Manage customer orders, including taking orders, providing advice on product selection, and ensuring customer satisfaction• Market the business through social media and other promotional activities.

Team Leadership: Manage and lead a team of delivery associates, including hiring, training, coaching, and performance management. Foster a positive work environment and promote teamwork, collaboration, and open communication.Operational Efficiency: Optimize delivery operations to meet or exceed key performance indicators (KPIs), such as on-time delivery, package quality, and driver productivity. Continuously improve processes and implement best practices to drive operational efficiency.Performance Monitoring: Monitor performance metrics and analyze data to identify areas for improvement. Take proactive measures to address issues and implement corrective actions to ensure operational excellence.Safety and Compliance: Ensure compliance with all safety regulations, company policies, and procedures. Promote a safety-first culture and conduct regular safety training sessions. Investigate and report any accidents or incidents promptly.Customer Service: Maintain a customer-centric focus and ensure high levels of customer satisfaction. Address customer concerns or complaints promptly and professionally.Resource Management: Effectively manage resources, including vehicles, equipment, and supplies, to meet operational demands. Monitor and maintain inventory levels, conduct regular equipment inspections, and coordinate maintenance and repairs as needed.Relationship Management: Build and maintain strong relationships with internal stakeholders, including Amazon teams and other DSPs. Collaborate with cross-functional teams to resolve issues, share best practices, and drive continuous improvement. Reporting and Documentation: Generate accurate reports and maintain comprehensive records of operations, performance metrics, and incidents. Prepare regular reports and present findings to senior management.

· Manage the workflow of order across multiple processes.· Manage customer experience while minimizing fulfillment cost across multiple FCs.· Be responsible for communication of workflow status with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.· Act as an advisor to the FC operations and senior operations team based on their holistic view of work flow throughout the FC.· Facilitate communication between multiple areas of the operation.· Provide operational insights to the Amazon Fulfillment Technology (AFT) team and work with them to develop advanced and intuitive automated flow control for FC operations.· Manage flow settings for multiple process paths in outbound operations for multiple Fulfilment Centers based on shift plan.· Understand the boundary of responsibilities between Operations on the floor and Central Flow as dictated by Standard Work developed by Central Flow Management.· Execute outbound flow operations and communicate the Customer Experience risks and performance opportunities to FC operations in a standardized manner.· Execute and develop shift plans based on FC operational requirements and adjust as variables change.

Manage service providers and logistics stakeholders;Scale up logistics programDefine and execute the alignments and communication strategy for Peak periods;Ensuring compliance throughout the global process standards and working on continuous improvement initiatives, including benchmarks with other geos;Disposition to roll up sleeves in daily basis in the operation;

-Coach, manage, and develop a team of 50-200 Amazon associates· Communicate policies to your team and act as the primary information source for the team -maintaining compliance, consistency, and taking corrective action when needed· Create, manage, and support recognition programs· Support all safety programs and OSHA compliance to ensure a safe work environment for all associates· Ensure procedures are followed for building security and product loss prevention· Partner with the management team to establish and maintain quality control standards· Develop performance goals and targets to achieve customer demand and ensure accuracy and quality