Alexis Warner Email and Phone Number

• Consistently achieves property occupancy goals.• Ensures that Lead Tracking Solutions follow-up steps and data entry are completed daily at the community level.• Ensures efficient and courteous response to all resident requests.• Assists the Community Manager in designing and implementing a resident retention program, i.e., a newsletter, resident referral program or social activities.• Maintains inventory and orders all necessary administrative supplies and equipment for the maintenance department.• Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.• Reports any unusual or extraordinary circumstances regarding the residents or the property.• Assists in lease audits when present at a community.• Ensures that the community maintains all compliance regulations.• Assists the Community Manager in interviewing, screening and hiring of any potential employee at the community.• Assists the Community Manager in subsequent orientation, training and scheduling of all Team Members.• Assists the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.

• Consult with Potential New Clients to make sure they are a good fit for the firm.• Take Retainer Payments• Attend weekly meetings to gauge weekly/monthly/annual goals • Build and maintain relationships with Potential New Clients until they are ready to retain• As needed, support the intake team with answering calls and scheduling appointments• Analyze and record all client specific processes/procedures• Update client database regarding any changes in contact information• Serve as a team resource for client and office procedures• Provide input and support on sales and communications to ensure the best possible customer experience for the PNC .

• Leases apartment homes to customers and maintains an acceptable closing ratio • Answers phone and internet inquiries and provides information to motivate prospective residents to visit the community• Greets all visitors by standing, smiling and welcoming them• Tours apartment homes and amenities with prospective residents, showcasing our properties and ensuring a positive customer experience • Records prospect information and follows up with all prospects in a timely manner• Accepts and posts rent payments and assists with delinquent process • Handles, documents, and resolves resident concerns in a timely manner• Processes move out files promptly• Attends resident events with the team and assists with planning as needed• Helps to mentor and guide new employees• Assists in maintaining a “picture perfect” community• Assist with community emergencies as needed, including snow removal • Assist with any other tasks as needed.

• Greets, assists, and leases apartments to all prospective residents who enter community• Answering phones, greeting potential residents/clients and showing available apartment homes • Fielding general questions regarding rental units and property features• Conducted property walks, ensuring excellent curb appeal● Fulfilled long-term temporary assignments in Raleigh and surrounding counties● Inputed information on Yardi Systems/ App Folio accurately; typed leases and completed paperwork

• Shadowed Leasing Manager and Property Manager for an entire semester• Lead lease management and marketing efforts• Created monthly marketing plans, and maintained budgets for each month• Created schedule for 7+ part-time staff on weekly basis• Assisted with delinquency, lawyer interaction, attended court hearings• Provided problem resolution for 500+ residents

• Able to interact positively with customers through the phone, email, and in-person• Responsible for Leasing Process: giving property tours, prospect follow up, and closing the sale• Assist in community events, marketing efforts, and team-building exercises as needed• Led leasing efforts, resulting positive variance of 18% prelease

-Greet arriving guests and assist them with Hotel services-Assign rooms, issue keys, and collect guest payment and billing information at check-in and/ or check-out-Answer guest request for assistance and assist with ways to resolve issues to the guests satisfaction

-Organized and dispatched daily customer orders. Managed refunds and returned items - Assisted with putting out new merchandise online and in-store-Processed customers purchases accurately and efficiently at the point of sale-Managed payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority