Alexis Finch Email & Phone Number

Colorado Springs, Colorado, United States

Monument, Colorado, United States

Colorado Springs, Colorado, United States

•Led a team of 100+ employees and three Lead Warehouse Workers through performance management and providing feedback with a focus on problem-solving, quality, and teamwork.•Conducted audits and monitored metrics on the daily basis to accurately interpret trends, as well as identify and eliminate recurring defects in processes, to better serve our guests.•Designed and implemented training programs for new operation managers on performance management and coaching, leadership, conflict management and communications.•Collaborated across teams using continuous improvement strategies and root-cause analysis tools that lead to innovative solutions to problems.•Created in-house process changes that facilitated increase product throughput for Outbound Department.•Introduced a software platform that provides Team Members and Operation Managers real-time data on carton presentation quality.

•Oversaw all phases of the branch operations including sales performance, quality control, inventory management, insurance services and account management.•Oversaw inventory control for fleet of over 550 cars to ensure seamless operations, and generated reports to provide fiscal analysis for performance of rental location. •Lowered costs by 7% while increasing profits by 21%.•Managed rental service relationships with insurance companies, vendors, automotive body shops and car dealerships.•Collective efforts in this initiative resulted in a net profit upwards of $250,000.

Colorado Springs, Colorado

Brownwood, Texas

•Conducted cold calling and warm calling while promoting image of professionalism, integrity, and quality. •Initiated proactive outbound telesales calls to obtain new business from prospects.

Dublin, Ireland

•Monitored online presence of company’s brand and engaged with users to strengthen customer relationships.•Implemented marketing and promotional tactics that lead to 23% growth in website traffic.•Developed client communications, content for blogs, website, and social media.