Scrum And Process Manager
Maryville, Tennessee, Us
I led and coached five Agile Scrum teams to become reliable solutions providers while managing/informing several processes such as Production Support, Release Management and Quality Assurance.• Team Reliability: Achieved an average completion rate of 90% for the five supported teams, surpassing their previous 40%-70%.• Qualitative Process Management: Accountable for the policies and procedures related to increasing the reliability, efficiency and quality of software development, deployments, and continued operation.• Product Support Process Design: Enhanced the Production Support process to dramatically increase the same-day resolution rate while adding no additional team members to the workflow.• Increased Value of Work: Enabled teams to spend more time on planned, value added work, than on unplanned effort. This was accomplished through a combination of process improvements, and best practice implementation (e.g., de-siloing of business and technical acumen, base-lined effort estimations, more frequent stakeholder interactions, etc.).• Release Process & Code Management: Release process documented, and training program implemented for every team member to own releases. • Agile Training: Facilitated agile best practices training for Scrum Masters, POs, QAs, and Development Teams. • Building Team Ownership: All teams gained the ability to effectively remove their own impediments and worked closely with the business to better understand customer needs. • Leadership Peer Collaboration: Worked closely with Senior Dev Managers, Portfolio Managers, and the Lead Solutions Architect to highlight team members who deserved praise or required coaching.