I lead awesome cross-functional data platform teams. Implemented targeted initiatives to dramatically enhance operational efficiency and effectiveness. Collaborate with senior executives to align our data platform strategy with the organization’s data needs.

Collaborated with executive leadership to lead IT’s infrastructure and operations teams’ Agile Transformation, DevSecOps Product Portfolio, and Operational Excellence. Dedicated to the success of over twenty shared services teams.

As the Product Manager for the Cloud Business Office, I served Signet Jewelers by aligning business goals with the benefits associated with cloud computing as well as providing consultation and direction in the space of agile methodologies/agile org structures.• Initiated the design of the Infrastructure and Operation department's first agile product team, with a primary focus on cloud infrastructure automation.• Orchestrated the incorporation of information from market research, consumer trends, and customer specifications to inform the product roadmap.• Took ownership of a product backlog dedicated to DevSecOps automation, empowering other product teams to independently provision their infrastructure.

Led a team of digital product owners, business analysts, project managers, and lead funnel engineers to support America's largest manufacturing home builder's marketing strategy. We specialized in the agile delivery of complex solutions that supported strategic marketing goals.• Portfolio of Digital Assets: Responsible for the product strategy and roadmap associated with Clayton Homes', high-profile, front-facing digital assets.• Stakeholder Management: Maintained continuous alignment with executive-level stakeholders to accurately identify and prioritize current and future goals.• Digital Product Acquisition: Supported our stakeholders by collaborating with vendor management to facilitate the procurement of digital assets.• ROI Monitoring: Designed an ongoing method to predict project costs while creating measurable ROI goals.• Enterprise Project Transparency: Established the tooling and processes to generate comprehensive visibility into the nature and status of every technology department project.• Ongoing Team and Leadership Consultation: Regularly consulted by leaders in the organization on the topics of leadership and agile product delivery.• Regular Incremental Delivery: Coached our teams to move from a model that required infrequent large deliverables to one of frequently deployed value.

I helped Clayton Homes achieve the goal of mastery in agile practices at the individual, team, and enterprise level. Founding leader of the Enterprise Delivery Success department, Passionate Craftsmen program, and the Agilists Support Team.• Measuring Agile Maturity: Created a team-centric methodology for measuring incremental gains in Scrum maturity that culminated in growth action plans for every team in the organization. • Jira Use Standardization: Defined the Jira product management standards for the enterprise and trained teams.• Intensive Certification Programs: Designed and implemented seven-week Product Owner and Scrum Master certification programs.• Agile Team Leadership: Trained and coached teams in agile delivery methodologies across the enterprise.• Mentorship: Served as a mentor to over twenty managers, Scrum Masters, Product Owners, Project Managers, and QAs.• New Company Agile Transformation: Collaborated with a recently acquired company to move the entire technology department into a full Scrum framework adoption.• Non-Tech Consultation: Served the Clayton Homes legal team by helping them successfully adopt an agile framework that resulted in them increasing output by 300-400%.• Large Meeting Facilitation: Repeatedly asked to skillfully facilitate large meetings composed of leaders to discuss complex topics.

I led and coached five Agile Scrum teams to become reliable solutions providers while managing/informing several processes such as Production Support, Release Management and Quality Assurance.• Team Reliability: Achieved an average completion rate of 90% for the five supported teams, surpassing their previous 40%-70%.• Qualitative Process Management: Accountable for the policies and procedures related to increasing the reliability, efficiency and quality of software development, deployments, and continued operation.• Product Support Process Design: Enhanced the Production Support process to dramatically increase the same-day resolution rate while adding no additional team members to the workflow.• Increased Value of Work: Enabled teams to spend more time on planned, value added work, than on unplanned effort. This was accomplished through a combination of process improvements, and best practice implementation (e.g., de-siloing of business and technical acumen, base-lined effort estimations, more frequent stakeholder interactions, etc.).• Release Process & Code Management: Release process documented, and training program implemented for every team member to own releases. • Agile Training: Facilitated agile best practices training for Scrum Masters, POs, QAs, and Development Teams. • Building Team Ownership: All teams gained the ability to effectively remove their own impediments and worked closely with the business to better understand customer needs. • Leadership Peer Collaboration: Worked closely with Senior Dev Managers, Portfolio Managers, and the Lead Solutions Architect to highlight team members who deserved praise or required coaching.

Served a team of entry-level and senior QAs as a manager and technical mentor. Despite their roles representing a new and challenging discipline in the organization, our team earned the respect and backing of every team they participated in.• Developed Financial Service Qualitative Process: Collaborated with QA Team, Portfolio Managers, Dev Managers, and QA COP to develop our current qualitative process.• Agile QA Leadership: Led multiple teams across multiple portfolios to adopt an agile QA process that adhered to mortgage industry regulatory and compliance standards.• Test Automation: Implemented an enterprise-wide, test automation platform. Our teams automated the first full regression tests.• Risk-Based Analysis Implementation: Led project resulting in multiple teams and portfolios adopting a scientific, risk-based testing approach.

Served my team as a QA primarily by testing deliverable products after facilitating conversations surrounding the value, risk, and effort related to them.• Began Regular Lunch and Learns: Focused on the development of the QA team’s technical understanding of testing.• Coached Fellow QAs: Served my QA peers by coaching them in some technical aspects of testing such as data validation, helping them learn SQL, and client-side testing techniques.• Automated Test Staging: Increased team velocity by creating an automated script that generates loan applications.• Agile QA Training: Created documentation and scheduled discussions for QA’s, dev teams, and managers to explore different types of test documentation, the QA drivers within the Agile framework, QA interaction models, Pass-Fail and the Definition of Defect, etc.

Served as a Senior Quality Assurance Analyst developing test plans, test cases, automated scripts, and release summaries for internal and front-facing enterprise applications and websites.• Delivery Process: Informed effort to create delivery process resulting in more confident testing and cleaner releases.• Provided Agile Leadership and Consultation: Began or helped mature Scrum ceremonies.• Automation: Created automated test scripts for public-facing websites and an internal web application.• Documentation: Documented qualitative processes, test plans, test cases, and test summaries.• Installation Tests: Performed application/website installation tests.• Project Lead: Served as QA Project Lead for a front-facing business application.

Served as a Quality Engineer on a team at the National Association of Insurance Commissioners. Functioned as the team Scrum Master by coaching the team in Agile practices, facilitating Agile ceremonies, and addressing team impediments.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀• Collaborated heavily with Programmers and Business Analysts to design test suites for new features and bug fixes• Documented exhaustive live documents outlining test plans that corresponded with test scenarios and cases• Created automated test scripts using Selenium• Wrote SQL scripts to stage tests and data validation

Served as the only QA Analyst for a team of 11 software developers. As the first full-time QA Analyst I also had the privilege of developing many of the company’s quality standards from the ground up.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀• Designed test plans for regression, integration, user acceptance, load, and performance testing• Coordinated collaborative risk mitigation meetings with developers prior to product development and participated in code reviews to help prevent bugs prior to code merge• Informed the Software Development Life Cycle from a QA perspective• Documented test cases, new bugs, issue replication steps, user interface rules, and test plans• Organized comprehensive application test for full-scale migration from local hosting provider to Azure

Founder and owner of small Catholic web development business that had 5 contractual employees working for it at one time. Led each website’s development process including requirements gathering, user acceptance testing, and in-house testing.𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀• As company owner, awarded runner up for JCCC entrepreneur of the year award.• Responsible for regular communication between the end-user, developers, and system admin.• Lead team members to create a sustainable software development lifecycle process that was used by the entire development team.

Internship with an emphasis on web design and educational technology.- Collaborated with the professors and staff to create ideal user experience for students on newly developed websites.- Migrated 80 page website from a website developed on FrontPage to WordPress.- Managed content for an online textbook, course syllabuses, and course material.- Served as a consultant for social network integration.

• Social Media/Marketing • Website Management • Registrar • Events Coordinator • Book Store Manager • Library Management

• Compiled Various Reports • Observed Trends of Financial and Sales Data • Completed Financial Summaries • Extensive use of Microsoft Excel during Internship