- Leverage chat, email functionality, and video conferencing to help clients optimize Rippling’s Global Payroll & Global Benefit Administration products. Resolve/de-escalate issues by leveraging platform and industry expertise.- Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve Rippling’s customer base through automation or added features.- Gain knowledge in different product areas and demonstrate flexibility by… Show more - Leverage chat, email functionality, and video conferencing to help clients optimize Rippling’s Global Payroll & Global Benefit Administration products. Resolve/de-escalate issues by leveraging platform and industry expertise.- Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve Rippling’s customer base through automation or added features.- Gain knowledge in different product areas and demonstrate flexibility by assisting other Customer Support teams as needed, when they are experiencing a higher volume of case submissions.- Maintain consistent KPIs each week that are measured using CSAT, schedule adherence, time to first response, etc. Consistently maintain an average CSAT ranking between 90-100%. Show less

- Guided employees through the open enrollment process and answered day-to-day questions related to benefits, while maintaining an employee database of digital records for all benefits-related material.- Worked alongside insurance vendors to perform monthly bill reconciliations and communicate regarding error processing reports.- Reviewed and assisted employees with Leave of Absence requests as appropriate under federal, state, and company policies; educating employees on return to work… Show more - Guided employees through the open enrollment process and answered day-to-day questions related to benefits, while maintaining an employee database of digital records for all benefits-related material.- Worked alongside insurance vendors to perform monthly bill reconciliations and communicate regarding error processing reports.- Reviewed and assisted employees with Leave of Absence requests as appropriate under federal, state, and company policies; educating employees on return to work process and requirements to be completed. Show less

- Assessed patients for safety concerns while assisting in de-escalation due to a crisis or emotional distress.- Assisted patients with completion of Advance Directives (Medical Power of Attorney, etc.) and referrals to appropriate community resources, while utilizing time management and prioritization skills to address incoming referrals efficiently.- Collaborated with team members outside of the Social Work Department to help improve patient care.

- Provided thorough explanation of resources and facilitated referrals that were appropriate for the caller’s presenting problem(s), assisting upwards of 20+ clients per day. - Counseled callers by focusing on active listening skills and applying the crisis intervention model to assess for safety risks/concerns and de-escalation when they were experiencing a situational or maturational crisis. - Navigated several computer systems including but not limited to SharePoint, RingCentral… Show more - Provided thorough explanation of resources and facilitated referrals that were appropriate for the caller’s presenting problem(s), assisting upwards of 20+ clients per day. - Counseled callers by focusing on active listening skills and applying the crisis intervention model to assess for safety risks/concerns and de-escalation when they were experiencing a situational or maturational crisis. - Navigated several computer systems including but not limited to SharePoint, RingCentral, Outlook, Microsoft Teams simultaneously, while documenting assessments when speaking with callers. Show less