Alexis Baskerville Email & Phone Number

Minneapolis, Mn, Us

Crystal, Mn

I understand it’s not easy doing it all yourself… you drum up business, think about marketing, deliver services, handle administrative and operational details, respond to emails, start new initiatives, create new products… and then comes all the regular ‘life stuff’ that you don’t have time for either! Feast or famine, the chaos of trying to manage it all can be downright overwhelming! This is where I come in! I am a reliable trust worthly extra pair of hands. Here's some of the things I’ve done for clients:Maintain high-volume email boxesMaintain CRM along with scheduling and calendar supportUpdate company documents and online filing systems Oversee clients staff to manage specific tasksCollect data to create specific reports as neededMaintain information products and programsAudit completed projects to ensure accuracyProvide project assistance and coordinationAdminister website and blogging supportOrganize and manage varied projects on time and within budgetResearch and recommend programs, products, places, etc.Manage virtual offices throughout the U.S. with personal VA oversightPlan and coordinate events (teleseminars, launches, and webinars) Social Media support (Hootsuite, MeetEdgar, Facebook, Twitter, LinkedIn, YouTube, etc.)

Greater Minneapolis-St. Paul Area

It all started with a simple “get to know you” conversation that never ended. And if you know Angie, you know how spunky and delightful she is. After pairing with AngCo, I never looked back. It has been a blessing to be part of a team with knowledge greater than my own especially when issues arise, or you just need a second pair of eyes. I didn’t realize how much I missed having a support system until I jumped on the AngCo train. Plus, I love love love AngCo’s motto “Do what you do best and delegate the rest!” Here's the type of work I’ve done for clients:CRM and calendar managementEmail managementAudit projects to ensure accuracy Project managementOnsite event assistanceSending out marketing email blastsMaintain client care standards Research and recommend programs, products, places, etc.Assist onboarding clients in new programsSocial Media support (Hootsuite, MeetEdgar, Facebook, Twitter, LinkedIn, YouTube, etc.)

Plymouth, Mn

At Nilfisk, my SOP love continued to blossom as I got to just have fun with them. In my role as a CSR, I saw a need to document my process for projects I was in charge of to help me do my job correctly. During my time at Nilfisk, I created 5 SOP’s to assist me in doing my job. These days, I create SOP’s for just about any company that will let me. *National Team:Answered calls in a call center, 30-50 calls per dayProcessed return authorizations, credits, rebills and sales orders Maintained the National Team Department email box, 80-150 emails per dayManaged high volume national accounts: Home Depot Retail and Homedepot.com, Pioneer Eclipse, and Direct DeliveryUsed excellent reflective listening skills to best address customer concernsResponded positively and effectively during complex situationsPresident of Engagement Ambassadors committee including 15 members*Dealer Team:Answered calls in a high volume call center, 70-75 calls per dayProcessed return authorizations, credits, rebills and sales ordersManaged high volume dealer accounts: Home Depot Retail and Homedepot.com, Pioneer Eclipse, and Direct DeliveryMaintained Customer Care department voicemail box Proficient in parts and schematic look upProvided order and delivery research

Greater Minneapolis-St. Paul Area

Managed 2-6 employees per eventPrepared the event tables with appliances, pricing, product, and any supporting productsCoordinated the team's schedule on the day of the eventOrdered sampling supplies & manage inventoryMaintained sampling product levels and restocked shelvesEncouraged team to engage the consumer and provide a one of a kind experienceTrained new salespeople to execute the event by selling product and educating the consumerMaintained a clean and organized supply areaCoordinated with management to ensure events were efficient to enhance the consumer's experienceEngaged consumers with product education and product samplesCommunicated the attributes of the brand being promotedRepresented the host retailer in a professional mannerFlexible to sell a variety of products

Brooklyn Park, Mn

During my time with Dane Technologies, I created my first complete SOP for the CSR role. I used that SOP daily to keep on top of my tasks and processes. Not only was it fun to create, but it was practical and assisted me in getting my job done efficiently. Managed over 200 accounts while maintaining correspondence with sales representativesProcessed all national and international orders for retail, healthcare, and industrial departmentsCreated SOP for the customer service representative roleMaintained records, prepared reports, and processed RMA (Return Material Authorization) Implemented and maintained new order policies for auditing and error reduction purposes Primary backup for front desk receptionist and secondary backup for service administrative coordinatorProcessed service provider repair invoicesAssisted in launching company online ordering system with customer set-up and ongoing trainingCollaborated with the HR department in creating the customer service representative job description Participated in yearly product inventory reviewServed as a liaison between customer and various departments such as manufacturing, accounting, shipping, and sales

Eden Prairie, Mn

Primary liaison between client and manufacturing, accounting, and pricing teamsManaged roughly 136 accounts with estimated $15 million in annual sales in 2007Assisted clients in expediting crucial orders by conveying the urgency to the plannerForecasted potential complications in manufacturing and distribution of productsAccepted and processed written and verbal ordersAssisted in training overseas India coworkers with order processing, RMA’s, and creditsInvestigated claims by conducting fact-based inquiries with operations personnel

Edina, Mn

During this internship, I worked on my first SOP, and I believe that sparked the documentation process in me. Fast forward years later, and SOP’s are one of my favorite things to do. Here are some of the tasks I was responsibile for:Assisted the producer with varied tasks on the day of a video shootCreated and maintained the filing systemAttended regular meetings with the producer (President)Organized and arranged meals for video shootsDelegated and prioritized workflow while maintaining communication with a team of 15Co-developed the companies SOP manual Created office documents for video shoots (Forms, brochures, and templates)Maintained flexible hours to assist client’s video shoot schedule

Golden Valley, Mn

Reviewed and processed New Business Fixed AnnuitiesTriaged incoming calls in a timely manner, provided superior customer serviceWorkload Coordinator for teams of up to 25 membersManaged address changes and processed return mailAssembled annuity policies to send to policyholdersAssisted with training of the restrictive endorsement check process to the mailroomReceived and time stamped all incoming premiums, ensuring proper departments received them Responded to incoming inquiries from agents in a professional manner, working with other departments to assure accurate, timely new business processing.Attended the Human Potential Project in 2005

Rogers, Mn

Processed loan closings and fundingsResearched credit applicationsMaintained loan application files and organized data storageOrganized incoming and outgoing certified mailProvided customer service to dealerships and banksPrepared account billings

Plymouth, Mn

*Receptionist for Certified Capital Inc. Job duties included answering incoming calls, processing loan applications, updating contact information, filing loan applications, and assisting loan processors as need.*Data entry and mailroom clerk for Allianz Life Insurance Company. Job duties included entering annuity and long-term care applications (100-200 per day), assisted with transitioning the mailroom for the new check process, sorted and time stamped premiums, completed request address changes for postcards and return mail, and assemble annuity policies to send to policyholders.

Duluth, Minnesota Area

Arrived on time and worked efficientlyManaged accounts receivable and payableKnown for creating fun environment while working General areas of cleaning: bedrooms, restrooms, living rooms, dining rooms, garages, stairways, offices, front porches, etc.Carpets and area rugs are cleaned, sanitized, buffed, dusted, and vacuumedAll areas are organized and straightened Polished high-end items: silver and goldComplete bedroom turnoverMaintained out door areas such as garden, walkways, and outside lounge areasPrepared job quotes and time estimatesPrepared and maintained customer's cleaning scheduleAssisted with event preparationOversaw contractors for projectsDemonstrated honest and trustworthy work ethic in client's homes

Bs, Business Management

Certificate, Social Networking

Aas, Music Business Audio Production