Alexis Beckwith Email & Phone Number

Cambridge, Massachusetts, United States

Owns emergency preparedness and crisis response for campuses operating in North America, including staff training, resource creation, and severe incident support. Establishes and implements health and emergency policies for visitors and events across Austin, Boston, and Denver offices.

Cambridge, Massachusetts, United States

Managed safety protocols for North American tours departments, aligning pre and on-tour risk management measures, with the goal of the Safety and Incident Response Team being to keep travelers secure and protect greater business interests.Handled on tour emergency calls for everyday incidents and major global events: collaborated across Sales, Operations, and Tour Directors, communicated critical logistics, and found efficient solutions to create positive customer experiences from case opening to resolution.Assessed risk factors for tour components year-round to ensure supplier compliance with EF safety standards, informed by ISO 31000. Implemented risk mitigation protocols with regional Operations teams accordingly.Through COVID pandemic, supported on-tour cases and developed preparatory COVID mitigation and response protocols to ensure EF and its Tours departments safely re-engaged customers. Monitored country, state, and city restrictions to inform in-house counterparts and align with WHO, CDC, and World Travel and Tourism Council.

Cambridge, Ma

Liaised between Sales, Operations, Finance, and Technology teams in Regional Offices around the world to coordinate pre-tour logistics and ensure positive customer experience on international educational tours.Responsible for product-wide problem-solving and systems troubleshooting. Trained Sales staff to support customers through the life cycle of tour development and built tour components alongside Operations colleagues. Maintained positive attitude and remained adaptable as day-to-day tasks were distinct dependent on stakeholder needs; executed a wide variety of tasks at a fast pace throughout role tenure.

Cambridge, Ma

After hours support for travelers abroad experiencing on tour incidents or emergencies throughout the year. Cases span mental health to operational issues to world events.Offered positive customer experiences via collaboration with departments around the world to help solve on tour cases. Acted as point person for Group Leaders, parents and students experiencing on-the-ground situation, advocating for efficient solutions and consistent communication between parties. Trained in empathetic communication to collect all relevant information, understand personality, communication style, and motivations in order to jump into action quickly. Maintained organized internal documentation of incident to keep relevant stakeholders up to date and escalate appropriately, and supported new team members during onboarding process.

Cambridge, Massachusetts

Tour Consultant responsible for facilitating international travel programs for middle and high schools with a primary focus on the region of northern Alabama. Partnered with educators from beginning to end in the planning process to create successful travel programs, present to administrations and boards, and recruit students to join their abroad opportunities. Met sales goals in number of groups and travelers for consecutive sales years.

St. Lawrence University

Assisted peers with assignments, essays and presentations for Spanish language and literature classes across levels. Provided additional aid in Spanish grammar, reading, and writing as needed to further students' communication and language practice.

St. Lawrence University, Canton, Ny

Maintained relationships with fellow writers and editors in order to ensure a productive work environment and successful publication, delegate tasks and responsibilities to fellow editors, and remain up-to-date with Adobe InDesign (CS4, CS5, CS6) in order to advise other editors and complete layout. Wrote articles as needed as sitting Managing Editor to supplement staff content, after seasons spent as Sports Editor and News Editor. Managed publication's Facebook and Twitter pages, carried out internal and external communication via staff email and on and off campus meetings. Liaised with organization's faculty adviser on budgets, purchases, and community distribution.

36 Calle De Luchana, Madrid, Spain

Translated and assisted with office logistics under the External Relations Department. Converted various resources from Spanish to English, including website content, public resources, and annual reports for submission to the Spanish government. Participated in conferences regarding increasing public awareness of immigrant issues and increased sensitivity programs.

Bachelor Of Arts (Ba), Estudios Hispánicos (Spanish Studies), Global Studies

Activities and Societies: Reading Buddies, Campus Kitchens Project, Commons College Community Service Theme House, Thelomathesian Society.

Advanced Studies Program, Ecology

Participated in Advanced Studies Program during the summer of 2009 at the private St. Paul's School in Concord, NH with a focus.

Education record

Activities and Societies: National Honor Society- Secretary, Spanish Honor Society- President, Track and Field, Varsity Alpine Ski Team.

Education record

Summer academic program designed for first generation college students to facilitate college preparation and readiness. Participated.