• Create internal communications that project a positive image for the Manufacturing department.• Evaluate the results of communication campaigns to determine effectiveness.• Determine content topics and coordinate with others to obtain information. • Responsible for drafting/publishing communications on internal social media platforms and intranet site.• Writes, edits, designs, and sends communications to selected audience via email, newsletter, etc.• Drives design, adoption, and governance of best practices in the Change Management space.• Lead and train others to implement Change Readiness Assessment, stakeholder engagement, and communication plans.• Facilitate and lead focus groups, leadership meetings, etc.• Develop and maintain SharePoint sites.• Video editing experience using Camtasia, Canva, Synthesia, and Veed.io.

• Plan, research, and develop strategic internal operational communications for over 10,000 customer care representatives, for use in assisting over six million customers. • Publish weekly email newsletters for over 60,000 employees using Poppulo and Adobe Campaign.• Track, measure, and analyze data metrics from newsletters and communications.• Create communication materials and web content to support customer care initiatives.• Transform a standard communication into an info-graphic format.• Monitor personal progress within projects while doing daily and weekly touch points with different groups that ensure multiple teams are on the same page. • Collaborate with Instructional Designers and Knowledge Management to ensure all documentation uses cohesive verbiage and guarantee a uniform and understandable message to internal customers. • Coordinate executive meetings and events.• Provide guidance to leadership on communication plans and tactics.• Assisted in the development and migration of three legacy Knowledge Management Systems into one consolidated platform.• Lead writer for all Spectrum Mobile communications.• Demonstrated exceptional change management skills through the merging of Charter Communications with Time Warner Cable and Bright House Networks.

• Created daily news summaries to highlight relevant media coverage for clients within various industries; provided insights on news, trends and reporters.• Drafted monthly social media content calendars for corporate and executive channels on Facebook, Twitter and LinkedIn.• Developed media lists for multiple clients in diverse industries. • Conducted local and national media outreach to print, broadcast and radio outlets; successfully secured story placement for The UPS Store on EducationNews.com• Used strong writing skills to create press materials including executive bios, reporter backgrounders, media pitches and blog posts.• Conducted secondary research for new and existing clients using Cision• Gained experience with multiple clients including Emerson, Monsanto, The UPS Store, Man Power Group, Division-D and Energizer.

• Created over eight professional LinkedIn Company profiles• Oversaw the completion of a Staffing Firm Vendor List• Supported the implementation of a Climate Survey for the 8 companies under Heico CG’s umbrella• Supported Talent Acquisition through the use of ATS (Taleo), Staffing Firms, CareerBuilder etc.• Developed Employer Branding Campaigns for Heico CG companies• Supported employee service related project rollouts, communications, marketing materials, and organizational change management• Assisted in development and dissemination of internal/external communications to business units across the United States

• Served as the city’s first intern• Assisted in event planning for the City including a Kid’s Fishing Day, July 4th Celebration and a Town Hall Meeting• Wrote various press releases and articles which were featured in local newspapers• Made updates to the City’s website and other social media outlets