Alexis B. Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

- Analyzes and reports key performance indicators, health outcomes, and HEDIS measures- Transforms data into a multi-layered easy-to-understand story, utilizing powerpoint, whiteboards, or whatever resources are readily available- Develops written reports, verbal presentations, training materials, patient handouts, and internal surveys with clarity and purpose - Partners with practice physicians, external stakeholders, and neighboring communities on utilizing best practices to improve the overall patient experience- Looks for ways to simplify and reduce administrative burden, redundant workflows, and overlapping work between colleagues - Uses Microsoft Office Suite to create automation, helpful FAQ bots, and internal apps to increase engagement and promote knowledge sharing- Generates brand assets, media, and photography content for internal and publication use- Acts as an advocate for employee and patient experience, holding others accountable for creating a safe environment, giving space to ask questions, and allow shared-decision making ⭐Awarded Priority Health 2020 and 2021 quality award for outstanding health outcomes and practice performance⭐Assigned as Epic super user for community connect implementation⭐Patient-Centered Medical Home (PCMH) recognition

Grand Rapids, Michigan

- Coordinated quality improvement projects across various departments- Assisted with advertising and social media management- Initiated a kanban supply system - resulting in cost savings and increased visibility of supply management- Educated staff and providers on proper phlebotomy techniques - Assisted with ad-hoc duties as assigned

Greater Grand Rapids, Michigan Area

Grand Rapids, Michigan, United States

- Assisted in the supervision of a team of phlebotomists covering multiple outpatient laboratory sites- Prepared and maintained documentation for regulatory audit and monthly compliance testing- Served as a primary instructor for teaching venipuncture to students, new employees, and clinical staff- Collaborated with the Process Excellence department on various clinical improvement projects- Developed streamlined workflows to reduce patient wait time and redraw rates

Marquette, Mi

Evaluated venipuncture techniques by working one-on-one with students, and assisted the instructor by teaching concepts and material from lecture.