Alex Brun Email & Phone Number

New York, Ny, Us

Hammersmith, England, Gb

Hammersmith, England, Gb

- Established success processes focused on delivering the maximum value to our customers to increase retention by turning them into advocates for our product.- Supported sales team members to drive growth and development by providing customer case studies and support during final stages of the sales process- Managed a book of business of more than 40 strategic accounts representing 40% of our company ARR.- Reduced churn way below internal target by providing customers with a proactive relationship based on their needs.- Saved a key account and grew it by more than 400% in less than 6 months.- Communicated constant customer feedback to the product team in order to improve our platform.- Mentored new team members, helping individuals hone talents and skills to become more invested in organization.

New York, New York, Us

- Built the entire success department from the ground up- Creation of success processes - Deployment of analytics to validate product roadmap- Lead the relationships with customers from implementation to renewal- Work with enterprise customers coming from various Industries like Finance, Healthcare, Food Manufacturing, etc.- Oversee deployment strategy and training of customers- Build strong relationships to secure renewals and identify up-sell and cross-sell opportunities- Manage the relationship between sales, product and success teams

Mahwah, Nj, Us

- Acted as a Success Manager for Volvo Cars Mexico, Canada and Brazil- Led the implementation of all new systems like lead management tools or DMPs- Supported the US with their Marketing strategy by sharing best practices from other markets- Helped the Marketing managers from each market to develop the right strategy with very quick results like tripling the size of the database in Mexico in less than 6 months- Prepared and led review of markets KPI trees for the executive team- Team leader of the innovation Task force at Volvo Car USA

Atlanta, Ga, Us

- Received an award at the Daimler North America “Incubator” contest for ideas on how to increase customer retention- Successfully liaised with Mercedes Benz Club of America to work on the Takata airbag recall and new retention programs- Researched and analyzed competitor's strengths and business strategies to propose counter competition- Managed the development of video content used in various services and parts campaigns- Audited digital platforms in order to find ways to improve and successfully target Millennials- Managed development of marketing campaigns & templates for US Mercedes-Benz dealers- Developed the marketing materials for events such as the National Parts and Service Managers Meeting 2017- Analyzed customer’s journey and highlighted key points in order to improve after sales strategy- Assisted and contributed on various projects to identify unknown Mercedes-Benz owners to drive service traffic- Coordinated the transfer of data from Autoloop to Autopoint to prevent communication alteration during the CRM transition

- Founder of investment club with the idea to invest on socially-responsible companies and to donate 25% of revenue to charities- Competed in National contest for young entrepreneurs and finished 4th- Organized events to promote the club with large publicly-traded companies such as Air Liquide- Managed a team of 15 individuals and organized monthly projects to reach quarterly - Pitched investment strategies and club mission to various banks and other potential investors- Developed marketing contents like videos and booklets to advertise the club- Closed the club in 2014 with a result of +30% in two years

Paris, Fr

- Responsible for optimizing database of company to improve communication with actual and potential customers- Researched target customer demographics and key characteristic to optimize CRM- Suggested new strategy to attract young customers by offering special promotions to fit their needs- Coordinated and participated in company events, music, and festivals to improve brand awareness- Responsible for conceptualizing and designing new banners on websites of affiliated vendors and partners- Developed and managed key relationships with global companies including Groupon, VW, and Mercedes-Benz

Drogenbos, Brussel, Be

- Responsible for database optimization by cleaning and updating the data- Managed CRM communications and created new communications to better engage new customers- Developed a successful campaign for the new Cayenne pursuant to official Porsche guidelines and specific market needs- Provided key support to marketing team during events such as 24h Spa-Francorchamp- Responsible for ordering marketing materials for Porsche centers and assist them during launch of new models

Artificial Intelligence: Implications For Business Strategy

Master Of Business Administration (M.B.A.), International Management Mba Program

Master Of Business Administration (M.B.A.), International Management

Master’S Degree, International Business

Marketing & Management In China