Alexis Brunson Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Input rooming lists for groups into reservation systems and amend room blocks to ensure sufficient numbers of rooms are available. Responsible for selling/receiving crewmember rooms from contracted airlines, as well as building all airline rooms within the system using data from monthly airline manifests. Accurately set-up billing accounts for reservations according to accounting policies. Manage all reservation requests, changes, and cancellations received via phone or email.

Orlando, Florida, United States

Identify guests' unique needs and contacting the appropriate department as necessary to resolve guest calls and concerns, including VIP arrivals. Guarantee each guest receives outstanding service by greeting upon arrival and promptly completing reservation check-in process. Inform guests about the facilities and accommodations of the property. Complete daily front desk checklist to manage tasks accordingly.

Orlando, Florida, United States

Purple, Rock, Scissors (PRPL) is an Orlando-based strategic creative agency, made up of a team of strategists, creatives, and engineers focused on building great products. We exist to be a sandbox of challenging exploration where we unapologetically push boundaries and explore our world.Main point-of-contact for employee inquiries related to equipment, company events, and culture. Address any important topics when crafting the 'Weekly Announcements'. Present weekly ideas and processes in Operations meetings that increase organization, functionality, and cost savings within the office. Coordinate and assist in directing office events, including yearly work summits, employee happy hours, and client meetings.

Orlando, Florida, United States

Managed various social media accounts for brands to increase sales and customer retention. This includes planning/executing online brand campaigns, handling all customer interactions, ensuring customer success, etc.Generating 75,000+ views organically in less than one year, I help my clients reach milestone objectives such as building a large following of their target audience and increasing brand recognition online. I also lead a 2-month long social media marketing campaign for a service company based in NYC. This resulted in an increase of active users by 26%.Getting started in the online workspace through digital marketing has been such an amazing journey. To accomplish my work, I've been introduced to many online platforms including Slack, Google Workspace, Asana, HootSuite, invoicing, and so on.

Winter Park, Florida, United States

My administrative duties at the front desk focused on making sure clients were satisfied with their membership. As part of this process, I was required to onboard new members and show them how their membership worked and the benefits it provided them.In addition to maintaining customer care & loyalty to the membership program, I used the 'Core 4' values I learned from my previous hospitality job to keep my average monthly sales above 30% my entire career at this company.I gained a lot of technical skills through this job, like Microsoft Office and G Suite.

Orlando, Florida, United States

With experience at a company that got itself on the map by treating their customers like family, it's no surprise that customer success is my specialty.I ensured that every guest had an exceptional business experience to help maintain the companies' 7-year, No. 1 ranking spot in the ASCI (American Customer Satisfaction Index) by understanding and implementing the 'CORE 4' customer care method.This consisted of putting the customer first by always going the second mile to encourage strong customer relationships, trust, and loyalty.

Associate Of Arts - Aa, Business Administration And Management, General

High School Diploma

Activities and Societies: IT Help Desk (3 years), Color guard (2 years), Psychology Club (2 years)