Alexis Bruton Email & Phone Number

• Lead the end-to-end management of cross-functional implementations/projects, including project plan proposal, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and completion.• Review healthcare regulations, including HIPAA, Medicare, and Medicaid regulations to ensure compliance.• Conduct assigned audits based on departmental audit plans.• Evaluate compliance effectiveness, while identifying areas for improvement and efficiency• Develop and implemented a comprehensive compliance monitoring system that increased audit pass rates through rigorous adherence to regulatory standards and process improvements.

• Coordinate and schedule candidates interviews, including but not limited to 1:1, Panel, and Executive interviews providing the best candidate experience.• Create job postings in Greenhouse and external job boards; support the candidate application migration from external sources into Greenhouse.• Maintain our applicant tracking system's integrity and log all appropriate information into the system to help track candidate progress from initial contact to offer.• Work closely with the recruiting team and hiring managers to understand open roles and help properly move candidates through the process.• Champion Greenhouse, Rippling and other organizational Recruiting products Identify challenges and implement change to improve our workflow and manage partnership expectations.• Ensure a positive candidate experience through timely communication, scheduling interviews, and facilitating the recruiting process.• Assist recruiting team with ongoing projects and ad-hoc needs as they arise.• Sourcing using LinkedIn Recruiter, Pitching Pair to cold/warm leads, bringing talent into the pipeline.

• Data entry concerning payroll information• Maintain and manage employee and organizational data using our HRIS• Process employee lifecycle transitions• Answer employee questions regarding all HR relations• Schedule and coordinate People Team-led events, as well as interviews for hiring teams, stakeholders, etc.• Implement process and policy changes• Experience handling sensitive employee information with the utmost confidentiality• Assist in building and establishing an HR & Talent team on a global scale

Remote

• Scheduled and confirmed interviews with candidates (Multiple different time zones), also confirming details with members of the team such as Stakeholders/ Hiring Managers/ & additional interviewers.• Sorted incoming mail and directed to correct personnel each day.• Maintained a multitude of daily calendars, set interviews with Candidates and Interviewers (Recruiters, Executives, Managers, etc.)• Answered and assisted candidates throughout the entire interviewing process, from start to finish.• Using ATS systems (Greenhouse, UKG) to assist candidates throughout their interview process.• ENHANCING the CANDIDATE EXPERIENCE with excellent customer service and support •Helped set up new processes, documentation, & streamlined operations for better efficiency• Master in Slack/ Microsoft Office / UKG HRIS / Zoom /Microsoft Word • Conducted background screenings and created offer letters for new hires

Remote

• START-UP EXPERIENCE⬆️• Collaborated with recruitment and HR professional to achieve hiring goals.• Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.• Scheduled and confirmed (Very High Volume) interviews with candidates (Multiple different time zones), also confirming details with members of the team such as Stakeholders/ Hiring Managers/ & additional interviewers.• Sorted incoming mail and directed to correct personnel each day.• Maintained a multitude of daily calendars, set interviews with Candidates andInterviewers (Recruiters, Executives, Managers, etc.)• Answered and assisted candidates throughout the entire interviewing process, from start to finish.• Using ATS systems (Greenhouse, Prelude) to assist candidates throughout their interview process.• Pre-screened resumes for candidacy fit, and sorted into the proper talent pool.• ENHANCING the CANDIDATE EXPERIENCE with excellent customer service and support (because I have been a candidate, and making their experience amazing is important!)•Helped set up new processes & streamlined operations for better efficiency• Master in Slack/ G-suite / Justworks / Zoom / Confluence (familiar)/ Microsoft Teams / Microsoft Word / Excel Sheets / Microsoft Office• I Scheduled 100+ interviews per week, there were 248 hires from March to July with an 85% average acceptance rate from March to July = 451 hires to 702 employees pre-layoff!!

Remote

• Offered exceptional customer service to differentiate and promote company brand.• Maintained strong knowledge-base of product options and sales promotions to better serve every customer.• Cross-trained in different internal databases and service positions to help team members meet coverage demands.• Scheduled and confirmed appointments/sessions.• Received information regarding identified problems and devised responses to satisfy concerns.• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.• Documented customer correspondence in CRM to track requests, problems and solutions.• Fielded customer complaints and queries, fast-tracking them for problem resolution.• Submitted payments, processed refunds and updated details in customer accounts.

Fairfield, California, United States

• Worked in a healthcare setting, became familiar with medical terminology and requirements of specified programs that are promoted• Scheduled, and placed students in externship at Doctors office, Hospital, Clinics, and Urgent cares.• Coordinated with both students and sites on schedule and planning, working around and with specific schedules• Checked all of students pre-requisites required, including grading and reviewing resumes - while providing feedback to put their best foot forward on paper.• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.• Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.• Mentored new employees on admission duties and delivered constructive feedback to increase understanding of job duties.• Analyzed academic programs, grading and assessment measuring student achievement.• Conducted data analysis based on performance scores to develop school improvement plan.• Collaborated with supervisors to examine effectiveness of program and instruction.• Created contracts for healthcare facilities interested in partnering with CalRegional, that I sought out personally when cold-calling.• Managed the Facebook account for 4 months mainly responding to comments, and direct messages in representation of the company. (Social media skills)• Microsoft Teams / Microsoft Word / Excel Sheets / Microsoft Office / Paycom

Fairfield, California, United States

• Experience with Healthcare- Specifically; Medical Assistant, Phlebotomy, Pharmacy Technician, and Emergency Medical Technician• In Admissions, as Student Support Services, answered a high volume amount of calls, provided information on the program (sales), and promoted our courses• Processed enrollments and signed those interested up for the program essentially, while providing stellar customer service• In Admissions, Processed payments, set up payment plans, handled card information, and sent formal receipts• In Admissions and Externships, handled students personal Data, worked with Microsoft office and excel, created a multitude of CSV's

Bakersfield, California, United States

• Documented conversations with customers to track requests, problems and solutions.• Managed high-volume of inbound and outbound customer calls.• Boosted productivity by maintaining strong call control and quicklyworking through scripts to address diverse problems.• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.• Asked probing questions to determine service needs and accurately input information into electronic systems.• Investigated and solved routine, complex and long-standing customer issues each day. • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Education record

Psychology