Alexis Bruton Email & Phone Number

• Lead the end-to-end management of cross-functional implementations/projects, including project plan proposal, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case.
• Review healthcare regulations, including HIPAA, Medicare, and Medicaid regulations to ensure compliance.
• Conduct assigned audits based on departmental audit plans.
• Evaluate compliance effectiveness, while identifying areas for improvement and efficiency
• Develop and implemented a comprehensive compliance monitoring system that increased audit pass rates through rigorous adherence to regulatory standards and process improvements.

• Coordinate and schedule candidates interviews, including but not limited to 1:1, Panel, and Executive interviews providing the best candidate experience.
• Create job postings in Greenhouse and external job boards; support the candidate application migration from external sources into Greenhouse.
• Maintain our applicant tracking system's integrity and log all appropriate information into the system to help track candidate progress from initial contact to offer.
• Work closely with the recruiting team and hiring managers to understand open roles and help properly move candidates through the process.
• Champion Greenhouse, Rippling and other organizational Recruiting products Identify challenges and implement change to improve our workflow and manage partnership expectations.
• Ensure a positive candidate experience through timely communication, scheduling interviews, and facilitating the recruiting process.

• Data entry concerning payroll information
• Maintain and manage employee and organizational data using our HRIS
• Process employee lifecycle transitions
• Answer employee questions regarding all HR relations
• Schedule and coordinate People Team-led events, as well as interviews for hiring teams, stakeholders, etc.
• Implement process and policy changes

Remote

• Scheduled and confirmed interviews with candidates (Multiple different time zones), also confirming details with members of the team such as Stakeholders/ Hiring Managers/ & additional interviewers.
• Sorted incoming mail and directed to correct personnel each day.
• Maintained a multitude of daily calendars, set interviews with Candidates and Interviewers (Recruiters, Executives, Managers, etc.)
• Answered and assisted candidates throughout the entire interviewing process, from start to finish.
• Using ATS systems (Greenhouse, UKG) to assist candidates throughout their interview process.
• ENHANCING the CANDIDATE EXPERIENCE with excellent customer service and support

Remote

• START-UP EXPERIENCE⬆️
• Collaborated with recruitment and HR professional to achieve hiring goals.
• Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
• Scheduled and confirmed (Very High Volume) interviews with candidates (Multiple different time zones), also confirming details with members of the team such as Stakeholders/ Hiring Managers/ & additional interviewers.
• Sorted incoming mail and directed to correct personnel each day.
• Maintained a multitude of daily calendars, set interviews with Candidates andInterviewers (Recruiters, Executives, Managers, etc.)

Remote

• Offered exceptional customer service to differentiate and promote company brand.
• Maintained strong knowledge-base of product options and sales promotions to better serve every customer.
• Cross-trained in different internal databases and service positions to help team members meet coverage demands.
• Scheduled and confirmed appointments/sessions.
• Received information regarding identified problems and devised responses to satisfy concerns.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Fairfield, California, United States

• Worked in a healthcare setting, became familiar with medical terminology and requirements of specified programs that are promoted
• Scheduled, and placed students in externship at Doctors office, Hospital, Clinics, and Urgent cares.
• Coordinated with both students and sites on schedule and planning, working around and with specific schedules
• Checked all of students pre-requisites required, including grading and reviewing resumes - while providing feedback to put their best foot forward on paper.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.

Fairfield, California, United States

• Experience with Healthcare- Specifically; Medical Assistant, Phlebotomy, Pharmacy Technician, and Emergency Medical Technician
• In Admissions, as Student Support Services, answered a high volume amount of calls, provided information on the program (sales), and promoted our courses
• Processed enrollments and signed those interested up for the program essentially, while providing stellar customer service
• In Admissions, Processed payments, set up payment plans, handled card information, and sent formal receipts
• In Admissions and Externships, handled students personal Data, worked with Microsoft office and excel, created a multitude of CSV's

Bakersfield, California, United States

• Documented conversations with customers to track requests, problems and solutions.
• Managed high-volume of inbound and outbound customer calls.
• Boosted productivity by maintaining strong call control and quicklyworking through scripts to address diverse problems.
• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Investigated and solved routine, complex and long-standing customer issues each day.

Education record

Psychology