Alexis Cruz Email & Phone Number

San Diego, California, United States

- Trains and oversees the document preparation team to ensure equitable workload distribution in order to provide accurate deed packages for timely easement acquisitions. - Collaborates with cross-functional teams to interpret and review engineering construction plans, legal descriptions, assessor maps, and easement exhibits to create concise easement acquisition orders for project managers, agents and landowners. - Facilitates review process with various internal and external stakeholders to ensure all legal documents adhere to company, client, and industry established standards.

San Diego, California, United States

- Effectively oversaw a diverse client portfolio comprising 150+ companies and 280+ contacts, encompassing a real estate portfolio valued at over $2 billion. - Led new client onboarding meetings and organized monthly product training sessions tailored to specific business needs, enhancing product adoption rates and aligning with client objections while maximizing utilization of all product features. - Collaborated with various sales teams to successfully introduce, promote, and integrate supplementary products resulting in an additional revenue and ensuring client’s needs were satisfied. - Served as liaison between clients and internal stakeholders, effectively channeling customer feedback to inform and enhance product design, resulting in a more user-friendly product. - Generated specified data reports to highlight key performance indicators and metrics to suit client needs and help make informed based decisions.- Delivered comprehensive market analytics and showcased top sales and lease deals to clients during quarterly advisory board meetings, ensuring an accurate portrayal of the market's current state and highlighting key market trends. - Cultivated long standing client relationships through the consistent delivery of exceptional service, attentive addressing of needs, and the establishment of trust, leading to mutually beneficial success and a Net Promoter Score of 98+.

Greater San Diego Area

-Performed daily audits of sales and financial records, meticulously generating and delivering timely monetary deposits for the prior day's sales, guaranteeing precision in sales totals and adherence to deposit schedules.-Streamlined training process for 20+ new employees in point of sale systems and implemented monetary and retail transaction rules to provide accurate sales for all associates.-Enhanced customer satisfaction and bolstered retention rates through personalized interactions and effective problem-solving, fostering increased customer loyalty and driving substantial growth in sales revenue.

Greater San Diego Area

- Assist customers with their selection and purchase of fine jewelry and accessories - Provide knowledge of designers, products, and current trends to maximize sales profit - Contribute to customer satisfaction to gain retention and customer loyalty- Conduct daily case counts of jewelry department to ensure product safety using the activity based costing system