Mortgage Technology Support Analyst
Current
Apr 2024 - Present
AeroLeads people directory · profile
Alexis Frost Email & Phone Number
Mortgage Technology Support Analyst
at
Deephaven Mortgage
1 work email found
@onemainfinancial.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Mortgage Technology Support Analyst
Location
Rock Hill, South Carolina, United States
Company size
Who is Alexis Frost? Overview
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Quick answer
Alexis Frost is listed as Mortgage Technology Support Analyst at Deephaven Mortgage, a company with 55 employees, based in Rock Hill, South Carolina, United States. AeroLeads shows a work email signal at onemainfinancial.com and a matched LinkedIn profile for Alexis Frost.
Alexis Frost previously worked as Senior Escalation Specialist at Onemain Financial and Business Instructor at Onemain Financial. Alexis Frost holds Bachelor Of Arts - Ba, History from Winthrop University.
Company email context
Email format at Deephaven Mortgage
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{first}.{last}@onemainfinancial.com
86% confidence
AeroLeads found 1 current-domain work email signal for Alexis Frost. Compare company email patterns before reaching out.
Profile bio
About Alexis Frost
I am a Senior Escalation Specialist at OneMain Financial, where I resolve over 120 complex, escalated customer issues per month with a 90% satisfaction rate. I also prevent regulatory violations by conducting thorough analysis and documentation of cases, and recommend process improvements. Additionally, I partner with managers and legal team to align resolution process with changing regulations and policies.With over 5 years of experience in customer service, compliance, and quality assurance roles, I have developed core skills in problem-solving, collaboration, and communication. I am passionate about leveraging my background in process excellence to enhance cybersecurity protocols and reduce organizational risk. To achieve this goal, I am pursuing a Bachelor's in Cybersecurity and Information Assurance from Western Governors University, expected to graduate in Aug 2025. I am also equipped with a BA in History from Winthrop University, and multiple CompTIA certifications. I am seeking opportunities to apply my QA skills in information security or technology-focused roles.
Current workplace
Alexis Frost's current company
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Deephaven Mortgage
6 roles
Alexis Frost work experience
A career timeline built from the work history available for this profile.
Senior Escalation Specialist
- Resolve over 120 complex, escalated customer issues per month with a 90% satisfaction rate by investigating complaints and providing fair resolutions
- Prevent regulatory violations through thorough analysis and documentation of cases; identified process gaps and rec- ommended improvements
- Authored detailed narratives and summaries articulating rationale for provided resolutions; set precedent for future cases
- Partnered with managers and legal team to align resolution process with changing regulations and policies
Nov 2020 - Apr 2024
Business Instructor
- Developed and delivered customized training programs on policies, systems, and regulations for up to 15 new customer service hires per month
- Improved new hire retention by 25% through comprehensive training and onboarding
- Ensured 100% adherence to compliance standards by thoroughly covering regulations in training curriculum
- Collaborated cross-functionally with managers to analyze performance metrics, identify training gaps, and enhanceprograms
- Maintained detailed training records and provided recommendations based on quantitative and qualitative feedback
Mar 2023 - Sep 2023
Internet Tech Support Specialist
- Handled up to 50 calls and 50 chats daily, troubleshooting technical issues from activation to equipment failure with 95% first-call resolution rate
- Boosted customer satisfaction by demonstrating patience and active listening when assisting with complex service re- quests
- Developed documentation of specialized technical issues and solutions to serve as internal reference material
Jun 2020 - Nov 2020
Security Monitoring Agent
- Responded to 100+ security alerts per week in a timely manner ensuring 100% compliance with response protocols
- Provided exceptional customer service to 20+ clients per shift by quickly troubleshooting technical issues with alarmmonitoring systems
- Recommended equipment upgrades and optimizations to improve monitoring capabilities and customer experience
Oct 2018 - May 2020
Customer Service Representative
- Provided excellent customer service by resolving over 70 billing and account inquiries per day to customer satisfaction
- Increased collection rates by 10% through tactful negotiation of past-due payment arrangements
- Developed rapport with customers to facilitate complete understanding of issues and provide appropriate solutions
Jun 2015 - Jan 2016
Team & coworkers
Colleagues at Deephaven Mortgage
Other employees you can reach at deephavenmortgage.com. View company contacts for 55 employees →
VL
Victor Lim
Colleague at Deephaven Mortgage
Los Angeles Metropolitan Area, United States
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SS
Shanie S.
Colleague at Deephaven Mortgage
Miami-Fort Lauderdale Area, United States
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MS
Mary Spangler
Colleague at Deephaven Mortgage
United States, United States
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AY
Alyssa Yehl
Colleague at Deephaven Mortgage
Charlotte, North Carolina, United States, United States
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RC
Ritha Calvin
Colleague at Deephaven Mortgage
Prosperity, South Carolina, United States, United States
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YB
Ylber Burgija
Colleague at Deephaven Mortgage
Charlotte Metro, United States
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KD
Katie Dale
Colleague at Deephaven Mortgage
Charlotte Metro, United States
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LL
Lisa Lonczak
Colleague at Deephaven Mortgage
Chicopee, Massachusetts, United States, United States
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SR
Suzanne Rego
Colleague at Deephaven Mortgage
Fort Mill, South Carolina, United States, United States
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BP
Burton Pinckney
Colleague at Deephaven Mortgage
Charlotte, North Carolina, United States, United States
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Victor Lim
Colleague at Deephaven Mortgage
Los Angeles Metropolitan Area, United States
View →
SS
Shanie S.
Colleague at Deephaven Mortgage
Miami-Fort Lauderdale Area, United States
View →
MS
Mary Spangler
Colleague at Deephaven Mortgage
United States, United States
View →
AY
Alyssa Yehl
Colleague at Deephaven Mortgage
Charlotte, North Carolina, United States, United States
View →
RC
Ritha Calvin
Colleague at Deephaven Mortgage
Prosperity, South Carolina, United States, United States
View →
YB
Ylber Burgija
Colleague at Deephaven Mortgage
Charlotte Metro, United States
View →
KD
Katie Dale
Colleague at Deephaven Mortgage
Charlotte Metro, United States
View →
LL
Lisa Lonczak
Colleague at Deephaven Mortgage
Chicopee, Massachusetts, United States, United States
View →
SR
Suzanne Rego
Colleague at Deephaven Mortgage
Fort Mill, South Carolina, United States, United States
View →
BP
Burton Pinckney
Colleague at Deephaven Mortgage
Charlotte, North Carolina, United States, United States
View →
2 education records
Alexis Frost education
Bachelor Of Arts - Ba, History
Bachelor Of Science - Bs, Cybersecurity And Information Assurance
FAQ
Frequently asked questions about Alexis Frost
Quick answers generated from the profile data available on this page.
What company does Alexis Frost work for?
Alexis Frost works for Deephaven Mortgage.
What is Alexis Frost's role at Deephaven Mortgage?
Alexis Frost is listed as Mortgage Technology Support Analyst at Deephaven Mortgage.
What is Alexis Frost's email address?
AeroLeads has found 1 work email signal at @onemainfinancial.com for Alexis Frost at Deephaven Mortgage.
Where is Alexis Frost based?
Alexis Frost is based in Rock Hill, South Carolina, United States while working with Deephaven Mortgage.
What companies has Alexis Frost worked for?
Alexis Frost has worked for Deephaven Mortgage, Onemain Financial, Comporium, and Iqor.
Who are Alexis Frost's colleagues at Deephaven Mortgage?
Alexis Frost's colleagues at Deephaven Mortgage include Victor Lim, Shanie S., Mary Spangler, Alyssa Yehl, and Ritha Calvin.
How can I contact Alexis Frost?
You can use AeroLeads to view verified contact signals for Alexis Frost at Deephaven Mortgage, including work email, phone, and LinkedIn data when available.
What schools did Alexis Frost attend?
Alexis Frost holds Bachelor Of Arts - Ba, History from Winthrop University.
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