Provide leadership, direction and supervision of staff in the daily operations of the Spa, including, but not limited to, retail, spa and in-room salon services, fitness operations, guest experience, inventory management, marketing, special events and promotions.

-Recruiting, training and coaching Studio Managers-Ensuring operational efficiency in each studio- Ensuring that marketing efforts are consistent across each studio-Setting market level goals (such as labor utilization estimates and revenue/demandprojections)-Managing a regional budget and ensuring that each studio operates within the budget-Monitoring each studio’s financial performance and addressing operational problems that arise-Partnering with cross functional Glowporate Team Members on behalf of studios or thebrand to find the best possible outcomes-Ensuring that client experience levels are consistent across studios and the best in theindustry-Making recommendations to Glowporate partners and leadership to drive businessresults forward

-Build culture + brand awareness at new flagship location located in Union Square -Mentor Studio Managers from other locations and align on leadership in all studios -Create training content for various levels of staff ranging from hourly roles to management positions -Assist VP of Studios with company projects and help spearhead initiatives -Write content and review copy for internal and external purposes including social media, website FAQ's, company updates, etc.,

-Lead and develop the careers of 2 studio teams consisting of 40 hourly employees (Tribeca + Upper East Side)-Maintain studios to Glowbar standards, ensuring all Studio Guide and Esthetician duties are adhered to-Sustain a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment-Ensure studio teams are adequately supported in training-Provide feedback to management on progress and challenges, paired with suggestions-Track studio performance against studio goal revenues and margins-Execute on weekly focus plans to achieve studio goal revenues-Oversee all studio finances including: revenues, payroll, inventory costs and additional overhead costs to meet studio goal margins

-Serve as the [solidcore] studio’s lead coach, maintaining a full schedule of 15+ classes per week.-Work closely with senior leadership to manage day-to-day operations of a [solidcore] studio and implement company-wide strategies, policies, and procedures.-Motivate and manage a team of coaches, provide consistent, specific, and ongoing feedback, and create an inspiring and upbeat team environment.-Run, analyze, and report on key performance indicators, including sales, utilization, retention, expenses, and payroll.-Develop local initiatives and marketing strategies to drive unique traffic and exceed studio-specific goals.-Create and continuously monitor class and staff schedules.-Work with vendors to ensure all facilities, maintenance, equipment, and supplies needs are met.-Support the company’s training and talent acquisition teams to scout, recruit, and develop new coaches as well as schedule and implement continuing education programs.-During COVID-19 shutdown, partnered with marketing team to assist with social media channels; created multiple initiatives that were applied by executive team.

-Deliver high-level hospitality by constantly finding the “yes” in any situation, anticipating the needs of riders, and discovering new ways to go above and beyond our normal services-Examine studio performance reports and collaborate with entire management team in order to drive business-Develop my team by providing feedback, hiring ideal candidates, training new staff members, and encouraging growth of high-potential front desk and cleaning staff-Maintain optimal facilities operations by monitoring supply inventory, conducting walk-throughs, submitting service tickets, and working closely with facilities manager, bike mechanic, and cleaning team-Drive our retail business by creating new strategies, analyzing selling trends, and collaborating with our corporate team

Sharpened leadership abilities by consistently opening and closing the studio independently, delegating necessary tasks to staff, and proactively taking on new projects

Supported managers, instructors, and fellow staff members through maintaining brand standards, checking in with entire team, and performing daily tasks

-Wrote pitch letters, press releases, Q&A's for multiple titles -Coordinated travel and other essential arrangements for major author tours-Created media lists for galley, bound book, and tour mailings for multiple titles -Organized and executed review copy and monthly awards mailings -Processed invoices and maintained title budgets as well as the department’s budget

-Wrote and distributed weekly trend reports summarizing current trade journals in order to keep office up to date on publishing news-Researched topics related to forthcoming titles to assist publicity team in promotion-Prepped and delivered ARC’s to potential reviewers-Conducted media list research and development

-Provided assistance to editors-Edited stories-Corresponded with public relations representatives-Uploaded and formatted articles to pnmag.com-Wrote several posts for website

-Developed in-depth knowledge of product line and ingredients-Helped and educated customers-Kept shop tidy-Packaged and labeled products-Assisted with bookkeeping paperwork

-Copy edited manuscripts-Helped with the launch of new website-Wrote for the website’s blog-Organized archives