Plan and coordinate end-to-end data center technical projects, ensuring successful service delivery and high customer satisfaction. Develop, define, and execute comprehensive project plans, including scope, activities, schedules, budgets, and deliverables. Coordinate tasks among project team members, internal departments, and external stakeholders to ensure on-time and within-budget project completion. Manage integration of vendor/subcontractor tasks, tracking and reviewing deliverables to meet project objectives.Areas of Focus: Installation, upgrade or migration of critical infrastructure components, includingVxRail, NetApp Node, Data Domain, Isilon, PowerStore/PowerScale, Rubrik, Pure Storage, Citrix technologies, and Data Center relocations.

Directed a 7-person Network Engineering break-fix activity team in the Core Backbone Operations department on day-to-day activities regarding monitoring the Charter network, installation sites, trouble isolation, maintenance window activities, and repair of identified and reported problems. Developed a disciplined, detailed and structured team to drive a high performance culture and environment. Responsible for the hiring, training, development, and performance management of staff.

Utilized software tools JIRA and Remedy to complete work orders, including data center infrastructure equipment installations, modifications and upgrades. Performed duties to include structured Ethernet cable and commercial fiber optics installations, WAN/LAN hardware systemic upgrades, and electrical/HVAC facility maintenance. Employed SAP S/4 HANA Implementation to receive, track, and manage, all incoming data center equipment from external vendors.• Optimized proficiency of data center maintenance by 30%.• Completed annual transport quality assurance (TQA) compliance with zero safety infractions.• Audited 150+ Central-Texas regional work orders and incident tickets for Senior Management assigned in the region's quarterly close-out report.

• Assisted in identifying network impairments and drive them to resolution in order to provide Charter customers with the best possible customer experience. • Worked closely with teams within the Network Operations NOC and related engineering teams to support the effort to minimize the frequency and scope of impact during network impairments.

Led 12-person help desk and automations team to administer communication network management and technology project delivery across 600-service member organization, ensuring all departments had internet, radio, and GPS capabilities. Documented section performance data, project statuses, training development plans on communications and presented key findings to the Senior Director and CEO.• Launched training program on radio-communications troubleshooting for new and inexperienced service members, achieving 100% success rate of 32 certified graduates.• Drove transformational quality assurance oversight for unit-level maintenance on $4M communication equipment and collaborated with external contractors and outsourcing services obtaining operational readiness exceeding 95%.• Designated organization's SharePoint Administrator; managed organization’s SharePoint page by site issue troubleshooting, records of updates maintenance, and providing technical support to 100+ users.

Directed 61-personnel team charged with Ethernet and fiber optics cable support and strategic network installation. Pioneered network installation projects for direct internet, phone, and video capabilities, anticipating logistical requirements, network integration, and training, for more than 40 overseas organizations. Assisted team members with HR documentation for personnel files, promotion and education advancement.• Commanded and developed 60+ personnel in active combat environment, ensuring their safety, health, morale, and welfare during deployment in the USCENTCOM (Central Command) region.• Spearheaded installation initiative to overhaul 730 CISCO to BROCADE switches over three-month period, impacting over 9K customers on forward-deployed military installation, and averaging only three-hour down time.• Maximized $12M in fiber and cable assets, through monthly inventories and weekly preventative maintenance, reducing costs by 60%.• Directed 30 service members in 6 teams to install more than 4K strands of Ethernet cable on brand new military installation under 90 days.

Provided the specialized signal skills, doctrine, tactics and techniques designed to complement Warrior Tasks and Battle Drills to lead Soldiers in the Army contemporary operational environment. This course is the foundation for officer professional development.

Assisted the Professor of Military Science and the Recruiting Operations Officer (ROO) of the Old Dominion University Army ROTC program with training and recruiting duties.

Provided centralized technology support with Microsoft Suite and equipment rentals to Old Dominion University students, faculty and staff.