Focused on innovation, research and dissemination of best practices in software testing and quality assurance oriented to Venezuela, giving visibility to the profession of Testing, supporting professionals, organizations and / or companies to project themselves to Latam from our platform.

Be accountable to the Client and the project team, ensuring its planning, proper execution and expected results throughout its testing lifecycle, supported by traditional methodologies and/or Agile frameworks such as Scrum, Kanban, Xp. Additionally, Manage, monitor and control the assigned testing service/project, ensuring compliance with time and quality commitments. Participation in the software testing cycle, from estimation, planning, design, execution on web and mobile applications.

To be the maximum responsible before the Client and the QA Business Unit for the projects and services in charge, ensuring their planning, correct execution and the expected results during their entire testing life cycle. Manage, monitor and control the assigned testing service/project, ensuring compliance with the time and quality commitments acquired with the client. Participation in the software testing cycle, from estimation, planning, design, execution on web and mobile applications, developed in Java, .NET, PHP, Oracle, SQL. Additionally, responsible for the implementation and administration of test management tools, mainly Testlink & Redmine. As technical responsible of the area I am in charge of the training in the different technical areas to the team, including the official training course of CTFL and CTFL-AT of ISTQB.

Main functions performed: Coordinate the test strategy and plan its execution with the project managers. Write and review test strategies. Define test scripts. Define test levels and cycles. Incident management. Analyze and evaluate user requirements. Define and implement test administration and tracking management tools. Writing test reports. Establish proper configuration management in test environments. Writing user requirements in functional documents. Induction and training of new personnel. Implementation of Testlink and Redmine Management Tools. Main tools used: Sqldeveloper, Toad, Payara Glassfish, Oracle Weblogic, Oracle ServiceBus, Oracle BPM, Secure CRT, Putty, FileZilla, MWare Player, Eclipse, HP Quality Center, Snaguit, X-Lite, SOAPUI, Android SDK Tools, Microsoft SQL, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Visio, Microsoft Project, Notepad++. Redmine. Testlink. Projects: IVR in Genesys platform. My Movistar, Roraima Phase II, PNN Phase II, Disconnection due to Equipment Theft, USSD, Paqueticos TV with Oracle Service Bus, JAVAEE, MSSQL, Oracle BPM, Oracle Database, MYSql platforms, among others.

Main functions performed: Analysis and evaluation of user requirements. Functional technical analysis of documentation. Design and writing of test cases. Establishing and writing test matrices. Execution of test cases. Incident management. Proper configuration in test environments. Writing user requirements in functional documents. Support in the induction and training of new personnel. Main Tools Used: Sqldeveloper, Toad, Payara Glassfish, Oracle Weblogic, Oracle ServiceBus, Oracle BPM, Secure CRT, Putty, FileZilla, MWare Player, Eclipse, HP Quality Center, Snaguit, X-Lite, SOAPUI, Android SDK Tools, Microsoft SQL, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Microsoft Visio, Microsoft Project, Notepad++. Redmine. Testlink.

Participation in training process in Fundamentals of computer networks, explaining to the participants the standards that apply. Additionally, imparting the knowledge that would allow him to design, plan and implement networks from layer 1 of the OSI model to the basic configuration of servers based on Windows Server. - Configuration and installation of DHCP server and Active Directory on Windows Server. - Configuration and installation of Squid Proxy server on Windows Server OS.

Manage under ITIL the Interactive Voice Response platform at HW and SW level, Technical Leader, Requirements, design Software Requirement Specifications and Use Cases under RUP methodology. Demand management, attention and prioritization of Requirements, control of the operational budget execution, estimation of Man Hours and/or traffic increase due to the implementation of requirements that include developments, application modification or inclusion of a new service. Release of new application versions, execution of tests. Parameterization of services in production. Monitoring the Service, Attention of events. Second and third level support to the service. Maintain contact with HW and SW suppliers, for consulting and / or adjustments. Among the tools used for the fulfillment of the functions are the AS400 user of the application for the execution of the service transactions, TIVOLI Desktop, PolyPM and Windows Remote Desktop for remote connection to the servers, Intersoft, Invision 4.0, Sound Forge, Cisco VPN Client, Lotus Note, Microsoft Excel, Microsoft Word, Microsoft PowerPoint.

Number of people in charge: 15 to 20 Functions: Assist agents in conveying information on the bank's products/services. Provide induction courses to new personnel. Provide support in customer service when the volume of calls in queue increases. Operational support in the attention and processing of customer requests through the different systems and customer service centers. Channeling of non-typified or exceptional requirements. Verify through call monitoring that agents provide the correct information to customers. Monitor the correct operation of systems and equipment. Organize groups of agents for on-call, contingency and training. Generate, through the HiPath Procenter Enterprise system, daily statistics of calls and agents to process traffic and performance analysis. Troubleshoot first level failures in systems and equipment. Report second level failures in systems and equipment to the relevant areas. Among the tools used for the fulfillment of the functions are the Integral Coordinator AS400 user, HiPath Procenter, Internet Banking Query Module, Lotus Note, Nice, Microsoft Excel, Microsoft Word, Microsoft PowerPoint.