Drive key processes as financial modeling, budgeting, forecasting.Implement best practices in FP&A and reporting; implement latest technology and methodology in analytics.Review the financial statements and perform monthly/ quarterly financial variance analysis, including revenue, expenses, cost of sales, labor, headcount, capital expenditures.Generate financial and operational reporting packages for key internal and external stakeholders.Understand the processes, objectives and… Show more Drive key processes as financial modeling, budgeting, forecasting.Implement best practices in FP&A and reporting; implement latest technology and methodology in analytics.Review the financial statements and perform monthly/ quarterly financial variance analysis, including revenue, expenses, cost of sales, labor, headcount, capital expenditures.Generate financial and operational reporting packages for key internal and external stakeholders.Understand the processes, objectives and value drivers in each department and collaborate with operation, finance and accounting leaders to analyze and report business drivers.Analyze financial and operational information and reports to provide accurate and timely recommendations to management and executives for decision-making purposes.Monitor KPI reporting, to discover opportunities for operational improvements.Monitor performance indicators to discover new and emphasize on existing trends.Develop commentary on analysis and reports, as required, and to present to the Company’s executive leadership.Perform ad hoc reporting and analytics.Follow and report on market and industry trends. Show less

Achievements: Creation of model for opex&capex budget, combined with the systemscompany operations.• Reduction of costs for compensation to passengers. Change in economic model• In charge of information and planning, financial controls, renegotiation of contracts for the operation of 54 airports, strategic planning for the commissariat areas, aviation security, general services, customer service, operational security. Budget and forecast for monthly payments. Analysis of actual data… Show more Achievements: Creation of model for opex&capex budget, combined with the systemscompany operations.• Reduction of costs for compensation to passengers. Change in economic model• In charge of information and planning, financial controls, renegotiation of contracts for the operation of 54 airports, strategic planning for the commissariat areas, aviation security, general services, customer service, operational security. Budget and forecast for monthly payments. Analysis of actual data and forecasts at the level of organizational results, supporting the operational plan.Administration Manager Show less

Propose, design and implement continuous improvement strategies and new opportunities that the Finance area requires at the corporate level, in accordance with the methodology and tools for project management in order to achieve satisfactory compliance with strategic objectives. Income insurance.

Record of operating income of the 4 Kidzania Mexico centers• Accounting record of SAP operating income• Validation and registration of dining room sales of the 4 centers and corporate• Registration of ticket receipts online, as well as cancellation, refunds for claims and validation of charges in bank accounts• Billing according to the Groupon contract, couponatic, as well as the registration of income according to the redeemed flow of the month.• Capacity report vs stock… Show more Record of operating income of the 4 Kidzania Mexico centers• Accounting record of SAP operating income• Validation and registration of dining room sales of the 4 centers and corporate• Registration of ticket receipts online, as well as cancellation, refunds for claims and validation of charges in bank accounts• Billing according to the Groupon contract, couponatic, as well as the registration of income according to the redeemed flow of the month.• Capacity report vs stock report of the month, analysis of variations• Record of provisions according to the capacity of the month• Communication with IT on implementation, review and improvements for in-house systems• Collection of operational income - validation of daily deposits at each point, monitoring of collection days, confirmation and validation of deposits in bank accounts,• Card charges, reconciliation according to transactions reported in banking portals• Validation of bank transfers applied to KZ accounts, check deposits Show less

• I ensured the proper functioning of the material, financial, and human resources within the restaurant,• I controlled and ensured the operation of the restaurant for 140 diners, achieving exceptional customer reviews and testimonials.• Audited physical vs real inventories.• Responsible for accounts payable, accounts receivable, costs, payment scheduling to suppliers, file control,• I defined the strategy and business plan for the financial area.• I built strategic… Show more • I ensured the proper functioning of the material, financial, and human resources within the restaurant,• I controlled and ensured the operation of the restaurant for 140 diners, achieving exceptional customer reviews and testimonials.• Audited physical vs real inventories.• Responsible for accounts payable, accounts receivable, costs, payment scheduling to suppliers, file control,• I defined the strategy and business plan for the financial area.• I built strategic alliances with work teams that worked to counteract staff turnover. Show less

Preparation of income reports for 18 intercompanies for monthly delivery to the finance department.Accounting record for Electronic Airtime and Cellular Territory companies, bank reconciliations, margin review.Balance monitoring for APR and TCE APR purchase calculationRevenue Analysis per business unit per clientSwitch-AX ReconciliationsApproval and release testing of new system functionalities - On commandPreparation of payment proposals for payment of services, payment… Show more Preparation of income reports for 18 intercompanies for monthly delivery to the finance department.Accounting record for Electronic Airtime and Cellular Territory companies, bank reconciliations, margin review.Balance monitoring for APR and TCE APR purchase calculationRevenue Analysis per business unit per clientSwitch-AX ReconciliationsApproval and release testing of new system functionalities - On commandPreparation of payment proposals for payment of services, payment reconciliations and, where appropriate, generation of AX layoutsClarification with networks and broadcasters, as well as review of untimely requestsRecord of payments to agents, request and review of balances affected Show less

I planned, organized and coordinated the billing and collection area, establishing solid and efficient procedures that guaranteed compliance with the organization's standards.Preparation of billing proposals per client using SAP and GEP BI systemsCoordination with the corporate finance area to evaluate monthly budgets and achieve short, medium and long-term objectives.I managed collections, following up on maturities and commitments established for around 280 million pesos per year… Show more I planned, organized and coordinated the billing and collection area, establishing solid and efficient procedures that guaranteed compliance with the organization's standards.Preparation of billing proposals per client using SAP and GEP BI systemsCoordination with the corporate finance area to evaluate monthly budgets and achieve short, medium and long-term objectives.I managed collections, following up on maturities and commitments established for around 280 million pesos per year per business unit.I prepared weekly and monthly reports on balance aging, billing and collection, to the commercial manager and in turn validation with the TELCO&Media Director,Business Case monitoring in conjunction with the commercial area to achieve sales scope goals established by the market for clients: Telefónica México, Nextel, Ericsson.Tracking with the purchasing area by the client to verify the status of new tenders, purchase orders and their release, through the Adquira and Market Place platforms, as well as customer support for the closing of processes on insurance bond issues or in your case tax.Monitoring by collection unit to update reports and have the monthly closing.Verification of overdue balances for monitoring and treatment with clients.Request for credit notes, entry with client and control of them.I made the provision of billing and collections for the end of the year reported to corporate management control in Mexico. Show less

Preparation of OPEX budget by cost centers and management thereof to guarantee, together with the accounting area, its correct registration.Preparation of analysis of trends and variation of annual budgets, monthly forecasts and their respective comparison against strategic plans, Budget.Economic Management Analyst for the Systems DepartmentI verified the purchasing processes that allowed the purchase of equipment or services for the systems area according to the CAPEX budgetI… Show more Preparation of OPEX budget by cost centers and management thereof to guarantee, together with the accounting area, its correct registration.Preparation of analysis of trends and variation of annual budgets, monthly forecasts and their respective comparison against strategic plans, Budget.Economic Management Analyst for the Systems DepartmentI verified the purchasing processes that allowed the purchase of equipment or services for the systems area according to the CAPEX budgetI generated purchase orders via SAP for the systems area, and also sent them to suppliers, following up on the closing of each one.Generation of GR for suppliers.Assign and create fixed assets in SAP according to the project, fixed asset class and cost centersI controlled and distributed the travel expenses of the Network areaI analyzed the budget for Spectrum and Transmission for the correct application of payments in a timely manner to suppliers.I generated purchase orders for the Network areaVerification of correct application of the capitalizations for the sites according to the lease contracts.• Analyst of the Operations Department NovemberI supported the OPEX budget analysis for the Operations DepartmentI generated acceptance certificates through the AGES and SOC system for supplier delivery.I raised the requisitions from the systems area via Oracle Finnancials.Verify monthly spending according to the OPEX budget, together with economic managers and, where appropriate, user areas to be aligned with the PRC for the year.Review of contracts where a budget impact is involved. (Cell Site Acquisition)Preparation and consolidation of monthly, quarterly, and annual reports and comparisons, reporting to the Management Control Manager to in turn send them to the Corporate in Spain and Brazil. Show less

Provide strategic direction and senior leadership to the contact center operations, ensuring optimal performance based on provided metrics and quality assurance assessments.Collaborate with executive leadership to align customer experience strategies with overall business objectives and ensure seamless execution.Drive the development and implementation of comprehensive customer experience strategies, focusing on exceeding client expectations and achieving industry-leading service… Show more Provide strategic direction and senior leadership to the contact center operations, ensuring optimal performance based on provided metrics and quality assurance assessments.Collaborate with executive leadership to align customer experience strategies with overall business objectives and ensure seamless execution.Drive the development and implementation of comprehensive customer experience strategies, focusing on exceeding client expectations and achieving industry-leading service levels.Analyze and interpret customer feedback and market trends to identify opportunities for enhancing the client experience and differentiating our brand.Partner with cross-functional teams, including senior leadership, training, workforce management (WFM), and quality assurance (QA), to align efforts and drive a consistent and exceptional customer service experience.Communicate the business strategy to reporting team leads, conduct regular team meetings, and provide timely updates on company policies, procedures, and product enhancements.Oversee workload distribution, ensuring efficient call handling during outages or staff shortages, and handling call escalations as necessary to maintain exceptional client satisfaction.Develop and implement action plans to continuously improve call center performance, customer satisfaction, call resolution, and quality assurance metrics. Show less

Call center supervisor of the Banamex campaign for the sale of credit cards (Outbound Calls)Feedback on the performance of the operators with the aim of maintaining a better relationshipPrepared results reports for campaign managementContributed to the training of operatorsDeveloped customer service and sales support strategiesSolution of doubts to clients, resolution of problemsGeneration of statistics and reports, trends and history