Alexis Q. Email & Phone Number

Katy, Tx, Us

Katy, Tx, Us

Miami, Florida, Us

• Lead and manage network operations and infrastructure team, overseeing Palo Alto, F5 (Load Balancer), Perimeter switches, Cisco Meraki, Forescout (NAC), Cisco ISE, Cisco Umbrella, and Cisco ACI.• Designed networks for M&A expansions and clinic relocations, emphasizing MDF/IDF selection and network decommissions.• Collaborated with staff & vendors to ensure project planning, execution, and delivery adhered to timelines and scope.• Oversee licenses, software, and hardware renewals and lifecycle management.• Contributed as a Change Advisory Board (CAB) member to approve changes requested by cross-functional areas.• Ensured the health, security, and up-to-date status of systems and devices, addressing any vulnerabilities.• Managed network infrastructure incidents and outages via SNOW.• Responsible for OPEX/CAPEX spending based on approved organizational expenses.• Maintained and followed annual NIST & PCI compliance for network infrastructure.

Miami, Florida, Us

• Deployed, maintained, monitored, and configured over 150+ SD-WAN across Florida, Kentucky, and Texas.• Improved network performance and availability using monitoring tools, ensuring 99% uptime.• Analyzed, troubleshooted, and isolated network and telecom-related problems.• Responsible for network VLAN and subnet creation as requested.• Set and configured QoS, Flow Traffic, and Policy-Based Routing (PbR).• Developed and updated guides for troubleshooting.• Created and managed Meraki admin accounts, privileges, and permissions via SAML.• Managed network firmware upgrades after hours to ensure zero business interruption.• Administered NAC (network access control) Forescout to allow/block devices into the network.• Involved in M&A projects, providing network design guidance and deployment.• Communicated with the Telecommunication team to solve problems promptly.

Miami, Florida, Us

• Led and supported the infrastructure, clients, servers, telecom, and networking for Conviva Solutions Texas market.• Provided onsite IT support to clinics and offices in the Texas market.• Responsible for onboarding/off boarding user access and equipment.• Assisted in troubleshooting problems escalated from Level 1 support.• Managed and maintained 10+ Windows local servers.• Developed and updated troubleshooting guides.• Participated in M&A efforts, deploying WDS and replacing HD and reimaging computers onsite.

San Antonio, Texas, Us

• Provided L1 support, including password resets, account unlocks, Outlook, Office, VPN, computer cleanups, and basic troubleshooting.• Escalated tickets to different departments.• Worked as SME, assisting team leaders with call counts, managing call queues, and coaching team members.

• Provided Technical services and worked with the IT department to help resolve hardware and software issues• Upgraded and downgraded Windows O.S (XP to 7 / 7,8.x to XP)• Provided network administration• Desktop troubleshooting

• Did the cable installation and the configuration of the network.• In charge of the network maintenance• Computer repair hardware• Software and Windows O.S installation

• Had the responsibility to give support to all users in the Hotel• Network management• Cabling, routing configuration• Printers configuration through LAN and WAN

• Assisted and advised Mimar Perfumes in the IT field• Fixed desktops & laptops hardware, software• Installed and migrated Windows O.S• Installed & manage camera security system via remote

Bachelor’S Degree, Systems Engineering

Bachelor Of Applied Science (B.A.Sc.), Bachelor In Science